Surgery Scheduling & Care Coordination Specialist

Carle; Urbana (IL); On-site; USD 26,000 - 43,000; Full time

Job summary

The Surgery Scheduling Specialist 2 role at Carle Health focuses on planning and coordinating procedures for patients and physicians to ensure smooth scheduling and performance of surgeries. The position emphasizes accurate case documentation and proactive communication across departments.

You will manage pre-surgery activities, verify information, and maintain service levels while handling patient and provider interactions in a courteous and professional manner.

Responsibilities

• Accurately completes procedure case and documents per department protocol.
• Works collaboratively and communicates respectfully with other members of the surgical services team.
• Reviews insurance types and collaborates closley with medical insurance department for accurate coding and prior auths.
• Schedules pre surgery and post op visits as needed.
• Maintains attention to detail and proactively ensures accurate procedural schedules.
• Manages incoming and outgoing phone calls maintaining department service level and abandonment rates.
• Provides patient instructions verbally and/or in person per department protocol.

Job description

The Surgery Scheduling Specialist 2 role at Carle Health focuses on planning and coordinating procedures for patients and physicians to ensure smooth scheduling and performance of surgeries. The position emphasizes accurate case documentation and proactive communication across departments.

You will manage pre-surgery activities, verify information, and maintain service levels while handling patient and provider interactions in a courteous and professional manner.