Surgery Scheduler - Interventional Pain Scheduler

North Florida Surgeons; Fort Walton Beach (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

North Florida Surgeons is seeking a Surgery Scheduler to coordinate interventional pain injections, manage patient scheduling, and prepare charts for the pain management physician. The role emphasizes accurate insurance verification, consent, and clear communication with patients and staff.

The ideal candidate will have strong customer service experience, familiarity with EMR systems (Athena preferred), and ability to multitask in a busy surgical environment at two outpatient centers and a

Qualifications

• Customer service experience required.
• Insurance knowledge required.
• Excellent verbal and written communication.
• HIPAA, Compliance and OSHA awareness.
• Ability to multitask under pressure.
• Ability to work with minimal supervision.

Responsibilities

• Schedule interventional pain management procedures at multiple centers.
• Verify insurance validity and collect patient coins.
• Confirm injections are authorized before procedure dates.
• Obtain clearances for medications or cardiac implants.
• Provide pre-operative instructions and post-operative appointment info.
• Prepare weekly surgery charts for clinical team.
• Communicate with patients, providers, and facility staff.
• Enter and update patient information in the EMR.
• Maintain HIPAA compliance and patient confidentiality.
• Perform other duties as assigned.

Skills

Customer service

Insurance knowledge

Communication

Multi-tasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

Athena EMR

Microsoft Office

Job description

Job Title: Surgery Scheduler - Interventional Pain Scheduler

Department: Orthopaedic Associates

Reports to: Christina Thompson

Location: Ft. Walton Beach, FL

Job Summary:

We are seeking a detailed-orientated, strong team player and highly organized candidate to join our group as a Surgery Scheduler. You are responsible for the coordination and education of services for our patients’ receiving injections by our Pain Management Physician. You will play a vital role in patient scheduling, procedure coordination and surgery chart preparation.

Key Responsibilities:

• Schedule patients for interventional pain management procedures at two out-patient surgery centers and a hospital
• Verify insurances are valid, obtaining estimation of benefits and collecting coins for patient responsibility
• Verify injections have been authorized prior to procedure date
• Obtaining clearances for any medications or Cardiac Implants
• Provide patients with pre-operative instructions, procedure arrival times and post-operative appointment information
• Preparing weekly surgery charts for clinical team members and providing procedure schedule to facility
• Communicate effectively and efficiently with patients, providers, team members and facility staff
• Entering and updating patient information in the EMR system
• Maintain HIPAA compliance and patient confidentiality at all times
• Any other job duties as assigned

Required Skills & Qualifications:

• Customer Service Experience
• Insurance knowledge
• Excellent oral and written communication & analytical skills
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
• Ability to multi-task efficiently and effectively, remain calm in busy or stressful situations and work well with minimal supervision; skill in exercising initiative, judgement, discretion and decision-making to achieve practice objectives
• Knowledge and adherence to HIPPA, Compliance and OSHA

Education & Experience:

• High school diploma or equivalent
• Minimum one year of experience as a Surgery/Pain Management Coordinator
• Experience with EMR software preferred – Athena
• Experience with Microsoft applications – Word, Excel, Office 365
• 401k
• Short-term/Long-term Disability Insurance
• Life Insurance
• Paid time off
• Uniform Reimbursement

Work Environment & Physical Requirements

• Office setting – sitting for long periods of time
• Some travel may be required for training purposes