Surgery Scheduler - GI - Roswell

Wellstar Health System, Inc.; Roswell (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Scheduler to manage a wide range of clerical scheduling tasks in a fast-paced healthcare environment.

The role supports physicians and office staff, handles heavy phone volume, and adapts to shifting hours to meet department needs. The ideal candidate has at least 2 years of surgical office scheduling experience, strong customer service skills, and basic insurance knowledge.

Qualifications

• Must have strong customer service skills and good communication abilities.
• Excellent organizational skills and basic insurance pre-certification knowledge.
• Proficiency with computers; familiarity with medical terminology preferred.
• Ability to communicate in English (spoken and written) and maintain a positive attitude.

Responsibilities

• Schedule patient appointments and surgeries.
• Post surgery to physician calendar and notify vendors as needed.
• Coordinate co-surgeries with other offices.
• Obtain prior authorizations for surgeries.
• Complete all paperwork for surgeries and fax to hospital and insurers.
• Maintain scheduling templates in Epic and monitor for double bookings.
• Review new patient requests and align with physician availability.
• Ensure compliance with scheduling processes and department policies.
• Train new scheduling staff and assist other scheduling areas as needed.
• Provide phone etiquette and excellent customer service.

Skills

Customer service

Communication

Organization

Insurance knowledge

Pre-certification

Computer skills

Medical terminology

English language

Education

High School / GED

Tools

Epic

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physician’s and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Core Responsibilities and Essential Functions:

• Scheduling Duties
• Scheduling surgeries
• Post the surgery to the physicians calendar
• Notify any vendors needed for the surgery
• Coordinate any co-surgeries with other physicians offices
• Obtaining prior authorization for surgeries
• Completing all paper work associated with the surgeries
• Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
• Manage scheduling templates for the providers in Epic
• Keeping the surgery calendar up to date and current
• Review the schedule for double bookings and scheduling errors that need to be corrected
• Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
• Reviewing the physicians schedule to appropriately schedule patients based on their medical condition
• Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
• Other duties as assigned Team Player
• Assists other areas of Scheduling when needed.
• Flexible with hours to meet the department needs.
• Meets Service Recovery and Customer Service Guidelines as needed.
• Provides appropriate telephone etiquette and scripting Mentoring, Training and Education
• Assists in training new employees and assures proper documentation of training as needed.
• Assists other areas of Scheduling when needed.
• Understands existing lines of communication and authority, handles communication properly and is dependable and cooperative.
• Communicate scheduling issues to patient, facility, and/or office staff.
• Works well with Staff and understands appropriate department process. Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma / GED General

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

Required Minimum Experience:

Minimum 2 years experience working in a surgical office setting or medical scheduling Required

Required Minimum Skills:

Strong customer service skills, good communication and organizational skills. Basic insurance carrier and pre-certification knowledge and computer skills. Medical Terminology preferred. The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.