Surgery Scheduler - Float

Advanced Pain Care; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Advanced Pain Care is hiring a surgery scheduler to float between our Waco and Groesbeck clinic locations. The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Key duties include scheduling surgeries, confirming demographics and dates, gathering insurance information, coordinating with physicians, and maintaining patient confidentiality.

Qualifications

• Requires a high school diploma or equivalent.
• One year of prior surgery scheduling experience in healthcare preferred.
• Knowledge of EMR, insurance verification, medical terminology and surgical procedures.
• Outstanding customer service and communication skills a must.

Responsibilities

• Schedules patients for surgery and completes necessary paperwork.
• Confirms patient demographics, surgery date/time and medical diagnosis.
• Reviews pre-op instructions, medications, labs, health history, and planning.
• Gathers insurance information to verify coverage.
• Ensures all paperwork is complete and filed for surgeries, including consent forms.
• Answers and responds to incoming inquiries regarding surgery.

Skills

Clear communication

Attention to detail

Scheduling tasks

Patient service

Time management

Education

High school diploma or equivalent

1 year surgery scheduling experience (preferred)

Tools

EMR systems

Job description

Job Summary

Advanced Pain Care is hiring a surgery scheduler to float between our Waco and Groesbeck clinic locations. The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Duties and Responsibilities

1. Schedules patients for surgery and completes necessary paperwork
2. Confirms patient demographics , surgery date and time and medical diagnosis
3. Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
4. Gathers insurance information to confirm coverage and benefits
5. Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
6. Answers and responds to all incoming telephone inquiries regarding surgery
7. Schedules patients for follow-up appointments and other health assessments
8. Monitors surgery schedule and works directly with physicians to coordinate appointments
9. Coordinates medical clearance when necessary
10. Has regular and predictable attendance
11. Adheres to all Advanced Pain Care policies and procedures
12. Completes other duties as assigned

Knowledge, Skills and Abilities

• Clear and precise communication
• Accuracy and attention to detail
• Effectively manages day by organizing and prioritizing
• Applies tactful principles and practices of dealing with the public
• Practices safety habits
• Protects patient information and maintains confidentiality
• Knowledge of general medical terminology, CPT codes, medical insurance and managed care
• Knowledge of insurance verification and surgical procedures
• Computer and EMR knowledge
• Strong written and verbal communication skills
• Excellent interpersonal/customer service skills
• High degree of professionalism, tact and diplomacy
• Works independently

Requirements

Qualifications

Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.

Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.

Working Conditions

Environmental Conditions:

• Medical Office environment

Physical Conditions:

• Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
• Must be able to sit and/or stand for prolonged period of time
• Duties involve moving materials, weighing up to 30 lbs.
• Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Supervision

Reports to Scheduling Manager