Surgery Scheduler- PT

United Surgical Partners International; San Ramon (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k)

Paid time off

Life insurance

Job summary

United Surgical Partners International is seeking a Scheduling Coordinator to maintain the surgery schedule and manage the full scheduling cycle. You will lead scheduling efforts across multiple doctors' offices and operating room staff, providing exceptional customer service and strategic problem solving to resolve conflicts efficiently.

The role requires 2–4 years in a hospital or medical office setting, strong communication skills, and a professional demeanor.

Qualifications

• Minimum 2-4 years of hospital or medical office experience required.
• Excellent verbal and non-verbal communication in a professional manner.
• Ability to manage time effectively in a high-paced environment.
• Desire to improve hospital operations and patient service.

Responsibilities

• Set priorities and organize work.
• Schedule patient procedures including OR, GI lab, and 23-hour stays.
• Coordinate with anesthesia groups to confirm scheduling coverage.
• Accurately use procedure codes for billing.
• Verify patient information for accuracy.
• Ensure all paperwork for new patient adds is received by staff.
• Communicate scheduling changes to staff and physicians.
• Ensure all required fields in the system are completed.
• Collaborate with OR director to prevent equipment or supply conflicts.
• Notify administration when new doctors or procedures are scheduled.
• Cross-train with other areas.
• Complete consents and submit to the chart builder.
• Foster positive relationships with schedulers, physicians, and nursing staff.

Skills

Leadership

Communication

Customer service

Scheduling

Job description

JOB SUMMARY

Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Pay Range: $25.00 to $30.00 an hour (based on experience)

Individual wages are determined based upon a number of factors including, but not limited to, an employee’s qualifications and experience.

DUTIES AND RESPONSIBILITIES

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient -add on' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or procedures are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

BENEFITS

• Our competitive salary and benefits package includes medical and dental insurance, 401(k), paid time off and life insurance.

Required Skills

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS:

• Minimum 2-4 years of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.