Surgery Scheduler

United Surgical Partners International, Inc; Chandler (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and AD&D coverage

Short- and long-term disability

FSAs and HSAs

401(k) plan

Paid holidays and vacation

Job summary

United Surgical Partners International, Inc. at Chandler Endoscopy Center is seeking a full-time Surgery Scheduler / Backup Receptionist to manage daily surgery scheduling and patient flow in a fast-paced ASC environment.

The role reports to the Business Office Manager and requires coordination with physicians, anesthesia groups, and OR staff to ensure accurate information and on-time procedures, while delivering exemplary customer service.

Qualifications

• Minimum 1 year hospital or medical office experience.
• Professional communication, verbal and non-verbal.
• Efficient at time management in high-paced environments.
• Demonstrated customer service excellence.
• Strong professional appearance and demeanor.

Responsibilities

• Sets priorities and organizes work.
• Schedules patient procedures to ensure efficient and accurate processing of information (OR, GI lab, 23-hour stay).
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information entered into system (name, DOB, gender, insurance).
• Ensures all required paperwork for any patient is received by staff.
• Communicates schedule changes to staff.
• Ensures all fields in Advantx are completed.
• Works with OR director to avoid equipment/supply conflicts.
• Alerts administration when new doctors or processes are scheduled.
• Cross trains with other areas.
• Completes consents and submits to chart builder.
• Promotes positive relationships with staff and physicians.

Skills

Medical office exp

Scheduling

Phone etiquette

Customer service

Communication

Time management

Medical terminology

Professional appearance

Job description

Chandler Endoscopy Center is hiring a full time Surgery Scheduler /Backup Receptionist.

Chandler Endoscopy Center is a fast-paced ASC environment committed to producing the highest quality work and experience for patients and their families.

Job Summary

Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Duties and Responsibilities

• Sets priorities and organizes work
• Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay.
• Coordinates with anesthesia groups to confirm scheduling for coverage.
• Accurately uses procedure codes to ensure proper billing.
• Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc.
• Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff.
• Communicates changes to schedule to appropriate staff
• Ensures all required fields in Advantx are completed
• Works closely with OR director to avoid equipment or supply conflicts.
• Alerts administration when new doctors or processes are scheduled.
• Cross trains with other areas.
• Other duties as assigned.
• Completes consents and ensures accuracy before submitting to the chart builder.
• Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process.

What We Offer

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

Required Skills

• Minimum 1 year of hospital or medical office experience required.
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.