Scheduler/Receptionist

United Surgical Partners International, Inc; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription

Life and AD&D

Short- and long-term disability

FSAs and HSAs

401(k) and retirement planning

Paid holidays and vacation

Job summary

USPI Theda Oaks Gastro and Endo Center is seeking a Scheduler/Receptionist to manage daily surgery scheduling and front desk duties. Hours vary with patient flow, with current ops Mon-Fri, 5:30 a.m. to 6:30 p.m.

The role requires coordination with doctors, OR staff, and patients. Primary responsibilities include verifying insurance and patient data, delivering pre-operative instructions, and maintaining meticulous scheduling records.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years hospital or medical office experience preferred.
• Knowledge of Insurance Carriers.
• Bilingual preferred.
• Professional verbal and non-verbal communication.
• Ability to manage time in a fast-paced environment.
• Professional appearance and strong phone etiquette.

Responsibilities

• Coordinate and schedule surgeries with physicians and patients.
• Verify patient info, insurance, and surgical documentation.
• Communicate pre-operative instructions to patients.
• Serve as primary contact for scheduling inquiries with compassion.
• Adjust schedules for emergencies, changes, or cancellations.
• Collaborate with clinical team to ensure efficient workflow.
• Maintain accurate records of schedules, documentation, and follow-ups.

Skills

Front Desk

Scheduling

Medical Office

Customer Service

Insurance Knowledge

Bilingual (preferred)

Education

High School Diploma or equivalent

Job description

USPI Theda Oaks Gastro and Endo Center is seeking a motivated Scheduler/Receptionist to join our team. Our team is small, but we are mighty! Current operations are M-F, 5:30 a.m. - 6:30p.m., however hours will depend on patient flow. We have 4 Treatment rooms. We perform outpatient surgical procedures in Gastroenterology and Pain Management.

Job Summary:

Under the direction of the Business Office Manager, the Scheduler/Front Desk Representative is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff.

Key Responsibilities:

• Coordinate and schedule surgeries while working closely with physicians and patients.
• Verify patient information, insurance coverage, and surgical documentation to ensure everything is in order before procedures.
• Communicate pre-operative instructions and guidelines to patients, ensuring they are well-prepared.
• Serve as the primary contact for surgery-related inquiries, offering clear and compassionate communication to patients and their families.
• Adjust and manage surgical schedules to accommodate emergencies, changes, and cancellations.
• Collaborate with the clinical team to ensure that the surgical workflow is efficient and all necessary resources are available.
• Maintain meticulous records of patient schedules, documentation, and follow-up care appointments.

What We Offer:

As an organization, one way we care for our communities and each other is by providing a comprehensive benefits package that includes the following, subject to employment status:

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation

Who We Are:

At USPI, we create relationships that create better care. We partner with physicians and healthcare systems to provide first-class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

#USP-123

Required Skills:

Qualifications:

• High School Diploma or equivalent.
• Minimum 2-4 years of hospital or medical office experience required.
• Knowledge of Insurance Carriers
• Bilingual preferred
• Must be able to communicate verbally and non-verbally in a professional way.
• Ability to use time wisely in preparing work area to meet high-paced demand.
• Show a genuine desire to work and improve the hospital as a whole.
• Professional appearance.
• Strong medical terminology.
• Must demonstrate excellent phone etiquette and exceptional customer service skills.