Surgery Scheduler

Jobtailor; San Antonio (TX); On-site; USD 36,000 - 55,000; Full time

Job summary

Urology San Antonio is seeking a dedicated Surgery Scheduler to manage surgery schedules for multiple physicians, coordinating between patients, physicians, anesthesia providers, labs, and other medical representatives. The position may allow remote work after training and independent work ability.

The role emphasizes courtesy, patient education using AIDET, and meticulous documentation to ensure procedures occur as scheduled. Training completion enables potential remote work flexibility.

Qualifications

• High School Diploma or GED required.
• Proficiency with electronic medical record (EMR).
• Proficiency with Office 365.
• Proficiency with PDF documents.
• Working knowledge of ICD-10 and CPT coding.
• Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations.
• Medical Assistant certification.

Responsibilities

• Schedule non-clinic surgeries, admissions, and procedures or specialized testing for in-patient, outpatient or ambulatory surgery centers including any associated services such as anesthesia.
• Schedule surgery in accordance with the provider’s protocol and facility.
• Ensure proper documentation for all orders and complete paperwork for hospital/out-patient facilities.
• Follow up on outstanding issues to ensure surgery is performed as scheduled.
• Interact with providers to clarify orders and related details.
• Educate patients to ensure they are fully informed about the surgery using AIDET.
• Coordinate with PCP for clearance and obtain results.
• Coordinate with Surgery Pre-Cert for verification and payment information.
• Refer patients to Surgery Pre-Cert or financial counseling.
• Track scheduled cases and note delays or cancellations.
• Provide status reports to department manager.
• Maintain digital surgery packets.
• Communicate with physicians about potential complaints.
• Introduce self using AIDET skills.

Skills

Patient focus

Ethical conduct

Flexibility

Initiative

Personal effectiveness/credibility

Stress management/complosure

Education

High School Diploma or GED

Tools

EMR system

Office 365

PDF documents

ICD-10/CPT coding

Eligibility verification & pre-authorizations

Job description

Job Summary

Our Surgery Schedulers manage surgery schedules for multiple physicians while providing the highest levels of courtesy, respect, and customer service. The scheduling process often involves coordinating between patients, multiple physicians, anesthesia providers, laboratories, and other medical representatives. This position has the potential to be able to work from home after completing training and the ability to work independently.

Duties And Essential Job Functions

• Schedules non-clinic surgeries, admissions, and procedures or specialized testing for in-patient, outpatient or ambulatory surgery centers including any associated services such as anesthesia.
• Schedules surgery in accordance with the appropriate facility and following the provider’s protocol.
• Ensures proper documentation is noted for all orders pertaining to the requested surgery or admission and completes all paperwork and requirements for hospital/outpatient facility to include verifying patient consents, history and physical notes, insurance and demographic information or any other paperwork specific to facility, forwards to facility in a timely manner.
• Follows up on any outstanding issues to ensure surgery is performed at scheduled time.
• Frequent interaction with Provider to secure and/or clarify orders and other details related to surgeries.
• Educates patient to ensure they are fully informed in all aspects of the surgery, accessing clinical staff for medical issues or questions they are unable to answer.
• Coordinates with PCP for medical/cardiac clearance, if necessary. Obtains copy of results and forwards to hospital/out-patient facility, ensuring receipt in a timely manner.
• Coordinates scheduled surgeries with Surgery Pre-Cert staff for verification and obtaining all information required to ensure payment for services provided for out-patient or in-patient surgeries, procedures or specialized testing is obtained.
• Refers patient to Surgery Pre-Cert staff or CBO for financial counseling or specific financial questions
• Tracks all scheduled cases and notes any circumstances for delayed, cancelled or postponed surgeries.
• Provides reports, as requested, to department manager on status of all surgeries scheduled/cancelled.
• Maintains digital surgery packets.
• Communicates call to Physician for potential complaints in a timely manner.
• Introduces self-using AIDET skills.

Other Functions And Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

• Patient & Customer Focus
• Ethical Conduct
• Flexibility
• Initiative
• Personal Effectiveness/Credibility
• Stress Management/Composure

Qualifications

Required

• High School Diploma or GED required
• Proficiency with electronic medical record (EMR)
• Proficiency with Office 365
• Proficiency with PDF documents
• Working knowledge of ICD-10 and CPT coding
• Previous experience with verification of eligibility and benefits, referrals, and pre-authorizations
• Medical Assistant certification

Preferred

• Bilingual Spanish
• Previous surgery scheduling experience