Surgery Scheduler

Jobtailor; Bend (OR); On-site; USD 38,000 - 58,000; Full time

Job summary

Bend Surgery Center in Bend, OR is seeking a detail-oriented Scheduling Specialist to coordinate surgical, GI, and pain-management procedures. You will manage time blocks, coordinate with physician offices, and ensure timely information flow to physicians and staff.

This on-site role requires a high school diploma, 2+ years in the medical field, and excellent communication and teamwork in a fast-paced environment. Proficiency with Microsoft Office is expected.

Qualifications

• High school diploma or equivalent.
• At least two (2) years' experience in some aspect of the medical field to assure familiarity with medical terminology.
• Previous experience with scheduling surgical procedures is preferred.
• Excellent communication skills and ability to interact with Bend Surgery Center staff, external customers, clients and potential employees.
• Strong teamwork and collaborative skills.
• High attention to detail.
• Computer literate with working knowledge of Microsoft Office products.

Responsibilities

• Schedules surgical, gastroenterological (GI), and pain-management procedures.
• Coordinates scheduling requests for time and equipment.
• Notifies Nurse Manager of special messages from physician offices.
• Works with physician offices to manage the surgery schedule.
• Provides accurate, timely information to physicians and stakeholders.
• Coordinates processes to meet physician and facility requirements.
• Acts as a primary liaison for physician offices regarding patient information.
• Manages physician blocks; releasing and filling blocks as needed to increase patient census.
• Coordinates with Materials Management and Sterile Processing to ensure supplies and equipment are available for cases.
• Confirms schedule of patients with physician offices.
• Provides schedule changes or cancellations to facility staff.
• Coordinates patient information with business office including Medical Records and Insurance verification.
• Requests patient records as required by the Physician.
• Adheres to safety policies and PHI/HIPAA protections of patient information.
• Follows policies including attendance, timeliness, and safeguarding confidential information.
• Reports incidents in a timely manner.
• Promotes patient and employee safety and communicates concerns following Chain of Command.
• Attends in-service programs as requested.
• Performs other related duties as directed.

Job description

• Schedules all surgical, gastroenterological (GI), and pain-management procedures
• Has knowledge and understanding of the surgery schedule and the format utilized by the center
• Coordinates specific scheduling requests for time and equipment
• Notifies Nurse Manager of special messages from physician's office
• Works effectively with physician offices to manage the surgery schedule
• Provides accurate, timely and responsive information to Physicians and other stake holders
• Coordinates processes as required to meet physician and facility requirements
• Acts as a primary liaison for physician offices regarding patient information
• Manages physician blocks; releasing and filling blocks when necessary to increase patient census
• Coordinate with Materials Management and Sterile Processing to ensure required supplies and equipment are available for cases
• Confirm schedule of patients with physician offices
• Provide appropriate facility staff with information, schedule changes or cancelations
• Coordinate patient information with business office personnel including Medical Records and Insurance verification
• Requests patient records as required by the Physician
• Adheres to safety policies and practices good body mechanics and ergonomics
• Follows all rules and regulations for PHI and HIPAA protections of patient information
• Follows all policies and procedures, including, but not limited to, attendance, timeliness, and safeguarding confidential information
• Reports incidents in a timely manner
• Promotes patient and employee safety and communicates concerns appropriately, following Chain of Command
• Attends in-service programs as requested
• Performs other related duties as directed

Requirements

• A high school diploma or equivalent is required
• At least two (2) year's experience in some aspect of the medical field to assure familiarity with medical terminology
• Previous experience with scheduling surgical procedures is preferred
• Must have excellent communication skills and ability to effectively interact and communicate with all levels within Bend Surgery Center and external customers, clients and potential employees
• Strong team working and collaborative skills
• High attention to detail
• Must be computer literate with working knowledge of Microsoft office products
• Must have knowledge of and ability to perform basic office skills
• Must have exemplary customer service skills
• Must be organized, flexible and versatile with the ability to function effectively in stressful situations.

Core Competencies

Demonstrates expertise in scheduling surgical, gastroenterological, and pain-management procedures while ensuring compliance with HIPAA regulations and effective communication with physicians and staff. Exhibits strong organizational skills and attention to detail in managing patient information and coordinating with various departments.