Surgery Clinic Patient Success Coordinator

Baptist Memorial Health Care Corporation; Jonesboro (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Memorial Health Care Corporation seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. The role covers administrative tasks, insurance verification, appointment scheduling, and potential financial counseling to ensure smooth clinic experiences for patients and staff.

Responsibilities include verifying insurance, close-out procedures, accurate data entry, and maintaining confidentiality while upholding professional

Qualifications

• 1 year of experience in a physician practice or clinic.
• Current knowledge of medical terminology.

Responsibilities

• Verifies insurance and communicates with carriers and regulatory agencies for reimbursement.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
• Maintains knowledge of co-pays/deductibles and workers' compensation protocols for accurate billing.
• Promotes customer satisfaction with professional communication.
• Answers phones and directs messages to maintain workflow.
• Schedules appointments and enters demographic/insurance data into the PM system.
• Collects fees at time of service and assists with financial counseling when appropriate.
• Keeps records organized and confidential.

Skills

Customer relations

Windows applications

Medical terminology

Education

Associates Degree

Job description

Baptist Memorial Health Care Corporation seeks a Coordinator-Customer Service to be the first point of contact for patients and visitors in a physician practice. The role covers administrative tasks, insurance verification, appointment scheduling, and potential financial counseling to ensure smooth clinic experiences for patients and staff.

Responsibilities include verifying insurance, close-out procedures, accurate data entry, and maintaining confidentiality while upholding professional