Surety Quality Manager — Lead QA & Client Success

Willis Towers Watson; Hartford (CT); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Paid Holidays and Annual Paid Time Off

Retirement Benefits

Job summary

Willis Towers Watson in Hartford, Connecticut, is seeking a candidate for the SuretyNexus Quality team. Responsibilities include managing team workflow and ensuring service level agreements (SLAs) are met, as well as building relationships with clients. Strong organizational and communication skills are required, along with experience in the insurance sector.

This position offers comprehensive health benefits, a retirement plan, and various leave benefits.

Qualifications

• 1-3+ years insurance industry experience related to servicing accounts is a plus.
• Ability to work independently and in a team setting.
• Acquire and maintain P&C License within 90 days of employment.

Responsibilities

• Manage and prioritize team’s workflow to ensure all SLAs are met.
• Communicate effectively with clients and team members.
• Create a positive, productive team atmosphere.

Skills

Strong attention to detail

Excellent verbal and written communication skills

Customer service skills

Organizational skills

Team collaboration

Tools

Microsoft Office (Excel, Word, Outlook, PowerPoint)

Epic

Tinubu

Job description

Willis Towers Watson in Hartford, Connecticut, is seeking a candidate for the SuretyNexus Quality team. Responsibilities include managing team workflow and ensuring service level agreements (SLAs) are met, as well as building relationships with clients. Strong organizational and communication skills are required, along with experience in the insurance sector.

This position offers comprehensive health benefits, a retirement plan, and various leave benefits.