Surety Quality Lead: SLA‑Driven Client Deliverables

WTW; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Leave Benefits

Retirement Benefits

Job summary

Willis Towers Watson seeks a Quality Oversight professional to lead the SuretyNexus Quality team. You will oversee day-to-day servicing of Surety clients and manage activities to meet KPIs and SLAs.

Responsibilities include building client relationships, ensuring quality deliverables, reviewing bond requests, and contributing to monthly analysis and reporting while maintaining confidentiality and collaborating across the organization.

Qualifications

• Strong attention to detail and excellent verbal and written communication skills.
• 1-3+ years insurance industry experience related to servicing accounts is a plus.
• Experience working with Surety, including in an insurance brokerage environment a plus.
• Acquire and maintain P&C License within 90 days of employment.

Responsibilities

• Manage and prioritize team’s workflow, ensuring all SLAs are met.
• Communicate effectively with clients, client managers and other team members.
• Create a positive, productive, and competitive team atmosphere.
• Quality Assurance of all Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated.
• Ability to understand and interpret the information presented in a bond request.
• Assist with resolution of client/carrier accounting issues.
• Assist in on-boarding and training
• Prepare written correspondence, reports and analysis as needed for management
• Participate in internal and external meetings
• Maintain client confidentiality

Skills

Attention to detail

Communication skills

Independent work

Team collaboration

Customer service

Education

P&C License - within 90 days

Tools

Excel

Word

Outlook

PowerPoint

Job description

Willis Towers Watson seeks a Quality Oversight professional to lead the SuretyNexus Quality team. You will oversee day-to-day servicing of Surety clients and manage activities to meet KPIs and SLAs.

Responsibilities include building client relationships, ensuring quality deliverables, reviewing bond requests, and contributing to monthly analysis and reporting while maintaining confidentiality and collaborating across the organization.