Surety Operations Leader

Willis Towers Watson; Hartford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health and Welfare Benefits

Leave Benefits

Retirement Benefits

Job summary

Willis Towers Watson is seeking a Production Services Lead for SuretyNexus to oversee production teams, manage client servicing, and ensure KPIs and SLAs are met. You will build relationships with client decision-makers and execute deliverables per SOPs, including monthly analysis and reporting.

The role involves onboarding, training, coordinating workflow, resolving client/account issues, and preparing management reports while maintaining client confidentiality.

Qualifications

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team setting.
• Strong customer service, presentation, and organizational skills.
• Working knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint.
• 1–3+ years insurance industry experience related to servicing accounts is a plus.
• Experience working with Surety, including in an insurance brokerage environment a plus.
• Experience working with Epic and Tinubu a plus.
• Acquire and maintain P&C Licensure within 90 days of employment.

Responsibilities

• Manage and prioritize team’s workflow, ensuring all SLAs are met
• Communicate effectively with clients, client managers and other team members
• Create a positive, productive, and competitive team atmosphere
• Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and/or Client Manager as communicated and handling of all subsequent transactions
• Ability to understand and interpret the information presented in a bond request
• Assist with resolution of client/carrier accounting issues
• Assist in on-boarding and training
• Prepare written correspondence, reports and analysis as needed for management
• Participate in internal and external meetings
• Maintain client confidentiality

Skills

Attention to detail

Communication skills

Independent worker

Team player

Customer service

Organizational skills

Surety knowledge

Epic & Tinubu experience

Education

P&C Licensure within 90 days

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Willis Towers Watson is seeking a Production Services Lead for SuretyNexus to oversee production teams, manage client servicing, and ensure KPIs and SLAs are met. You will build relationships with client decision-makers and execute deliverables per SOPs, including monthly analysis and reporting.

The role involves onboarding, training, coordinating workflow, resolving client/account issues, and preparing management reports while maintaining client confidentiality.