Supporting Documentation Specialist

Craig Homecare; Town of Texas (WI); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Generous Paid Time Off

401(k) Matching

Tuition Reimbursement

Professional Development Opportunities

Health and Dental insurance

Short & Long Term Disability

Life Insurance

Job summary

A pediatric home health agency is seeking a full-time Supporting Documentation Specialist in Richardson, Texas. You will play a vital role in a fast-paced environment by obtaining documentation for services, managing insurance process, and ensuring compliance with regulations. The ideal candidate has strong problem-solving, communication skills, and relevant experience in durable medical equipment. Offering generous PTO, 401(k) matching, and support for education. Join a mission-driven team focused on helping medically complex children thrive.

Qualifications

• High school diploma or equivalent; or up to six months relevant experience.
• Excellent organizational and communication skills are essential.
• Experience with durable medical equipment is preferred.
• Brightree EHR experience a plus.
• Experience obtaining Title 19 with health care providers.

Responsibilities

• Obtain required supporting documentation for products and services.
• Manage prior authorizations and physician orders.
• Maintain patient status and manage database of physician orders.
• Complies with insurance benefits & completes data entry requirements.
• Maintains all patient status information on an ongoing basis.
• Maintains database of physician orders; collaborates with clinics and staff to gather needed information.
• Maintains HIPAA and PHI compliance for internal and external EHR access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Skills

Organizational skills

Communication skills

Problem solving

Multi-tasking

Customer service

Keyboard skills

Education

High school diploma or GED

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Supporting Documentation Specialist
• Hours: Monday-Friday 8am-5pm

The Position

We are looking for a full time Supporting Documentation Specialist to join our exceptional customer service team who is committed to helping our patients thrive. Our Customer Service department is a fast-paced, high-energy environment and you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who all have the same dedication to serving medically complex children and their families.

• Obtains supporting documentation as required for products and services provided
• Obtains prior authorizations required by insurance companies for products and services provided
• Obtains physician orders for products and services provide
• Complying with insurance benefits & completes data entry requirements
• Maintains all patient status information on an ongoing basis
• Maintains database of physician ordersCollaborates with clinics and staff to gather needed information
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
• On-call duties/rotation may be required based on business need
• Other duties as assigned

The Qualifications

• High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Durable medical equipment (DME) intake/ admissions experience preferred
• Experience in Brightree EHR a plus!
• Experience in obtaining title 19 with health care providers

The Company

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

Benefits

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you and the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.