Admissions Documentation Representative

Pediatric Home Service, Inc.; Roseville (MN); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development & Learning

Health and Dental insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service, Inc. is seeking a full-time Admissions Documentation Representative in Minnesota. The role supports a fast-paced Customer Service team handling in-person, email, and phone conversations to assist medically complex children and their families.

Responsibilities include coordinating correspondence, updating the EHR, and communicating care needs across departments. On-call duties may be required; starting rate is $23.00 hourly, based on experience and qualifications.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Exceptional organizational, multi-tasking and communication skills; strong initiative and customer-service mindset.
• Ability to read and interpret basic procedural documents; ability to write routine reports and correspondence.
• Medical documentation experience is a plus; Brightree EHR experience is a plus.

Responsibilities

• Coordinate incoming correspondence to ensure patient information is routed to the appropriate department.
• Monitor fax queue and mail, distribute correspondence to the correct representative/department.
• Create or update patient accounts in the EHR.
• Notify departments of changes to patient care needs and create tasks as needed.
• Greet and assist internal and external customers via desk, phone, email or in person.
• Assist referral partners to locate supporting documentation for new admissions.
• Monitor and distribute documentation tasks and help desk requests.
• Maintain HIPAA and PHS compliance for EHR access.
• On-call duties may be required; other duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Keyboarding

Education

High school diploma or GED

Tools

Brightree EHR

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position: Admissions Documentation Representative


• Hours: Monday-Friday, 8a-5p

We are looking for a full-time Admissions Documentation Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment, you’ll find yourself challenged and required to use critical thinking every day through a variety of in-person, email and phone conversations. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically-complex children and their families.

POSITION DETAILS

• Coordinates incoming correspondence from various sources to ensure patient information is being communicated to the appropriate department.


• Monitors the incoming fax queue and office mail daily and distributes incoming correspondence to the appropriate representative/department.


• Creates new accounts and updates information on existing accounts into the electronic medical record (EHR).


• Notifies all appropriate departments of changes to a patient's care needs which may include: notifying the Admissions team of urgent needs; creating tasks and emailing information to the clinical teams.


• Ensures faxes are pulled into the correct location and system for DME or IV.


• Greets and assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters.


• Works with referral partners to navigate and locate supporting documentation for new admissions within the EHR.


• Assists local teams with monitoring and distributing of documentation tasks and help desk requests.


• Maintains compliance with HIPAA and PHS requirements regarding internal and external EHR access.


• On-call duties/rotation may be required based on business need.


• Other duties as assigned.

REQUIREMENTS

• High school diploma or general education degree (GED); or one to six months related experience and/or training; or equivalent combination of education and experience.


• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.


• Ability to read and interpret documents such as safety roles, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.


• Medical documentation experience (preferred)


• Experience in Brightree EHR a plus!

At PHS, we are committed to providing specialized care for medically complex children. Every role, from direct patient care to customer support, plays a vital part in improving the lives of kids and families. The impact you make is invaluable. We are dedicated to offering fair and transparent compensation to our team members. The starting rate for this role is $23.00 hourly, based on experience and qualifications.

BENEFITS

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance


• 401(k) Matching to help secure your future


• Tuition Reimbursement to support your educational and professional growth


• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care


• Health and Dental insurance


• Short & Long Term Disability and Life Insurance

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.