Supporting Documentation Specialist

Pediatric Home Service, Inc.; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Generous PTO

401k Matching

Tuition Reimbursement

Professional Development

Health and dental insurance

Disability and Life Insurance

Job summary

Pediatric Home Service, Inc. is seeking a full-time Supporting Documentation Specialist to join our fast-paced customer service team in San Antonio, TX. You will handle documentation, authorizations, and physician orders to support medically complex children at home.

You will work with HIPAA-compliant processes in an energetic environment, collaborating with clinics and staff to gather information and ensure accurate EHR data. On-call duties may be required.

Qualifications

• High school diploma or GED required.
• 1–6 months related experience and/or training preferred.
• Exceptionally organized with multitasking and problem-solving skills; strong communication.
• High keyboard skills and initiative with a customer-service mindset.

Responsibilities

• Obtains supporting documentation as required for products and services provided.
• Obtains prior authorizations required by insurance companies for products and services provided.
• Obtains physician orders for products and services provided.
• Complies with insurance benefits and completes data-entry requirements.
• Maintains all patient status information on an ongoing basis.
• Maintains database of physician orders.
• Collaborates with clinics and staff to gather needed information.
• Maintains compliance with HIPAA and PHS requirements regarding EHR access.
• On-call duties rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

Data entry

Critical thinking

Communication

HIPAA compliance

Education

High school diploma or GED

Tools

Brightree EHR

Job description

At Pediatric Home Service we help medically complex kids live their best lives at home with their families As a national leader in pediatric home care we offer a full range of services including infusion clinical nutrition respiratory therapy PPEC private duty nursing and DME Whether youre caring for patients or supporting behind the scenes every role at PHS makes a difference Join a mission driven team thats committed to putting children and families first

Location

San Antonio Texas

Hours

Monday Friday 8am 5pm

THE POSITION

We are looking for a full time Supporting Documentation Specialist to join our exceptional customer service team who is committed to helping our patients thrive Our Customer Service department is a fast paced high energy environment and youll find yourself challenged and required to use critical thinking every day through a variety of in person email and phone conversations You will also be surrounded by a close knit and supportive group who all have the same dedication to serving medically complex children and families

• Obtains supporting documentation as required for products and services provided
• Obtains prior authorizations required by insurance companies for products and services provided
• Obtains physician orders for products and services provide
• Complying with insurance benefits & completes data entry requirements
• Maintains all patient status information on an ongoing basis
• Maintains database of physician orders
• Collaborates with clinics and staff to gather needed information
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record EHR access
• On call dutiesrotation may be required based on business need
• Other duties as assigned

THE QUALIFICATIONS

High school diploma or general education degree GED; or one to six months related experience andor training; or equivalent combination of education and experienceExceptionally organized multi tasking problem solving and communication and strong keyboard skills A high level of initiative combined with a customer service mentality is also requiredDurable medical equipment DME intake admissions experience preferredExperience in Brightree EHR a plusExperience in obtaining title 19 with health care providers

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990 Our services allow our clients to remain and thrive in their homes schools and communities The majority of the clients we serve are ages birth through 21 years old and have a variety of technologies that might include a trach ventilator or g tube

BENEFITS

• Generous Paid Time Off PTO for full time employees to ensure a healthy work life balance
• 401k Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status race color creed religion national origin sex sexual orientation or identity disability age marital status familial status membership or activity in a local human rights commission or status with regard to public assistance