Supporting Documentation Specialist

Pediatric Home Service; Jacksonville (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Generous PTO

401k Matching

Tuition Reimbursement

Health and Dental Insurance

Short & Long Term Disability and Life

Job summary

Pediatric Home Service is seeking a full-time Supporting Documentation Specialist in Jacksonville, FL. You will join a customer service team focused on helping patients thrive and managing documentation, authorizations, and data entry.

The role requires strong organizational skills, multitasking, and a patient-centered approach to care, with preferred experience in DME intake and Brightree EHR. On-call duties may be required based on business needs.

Qualifications

• High school diploma or GED; or 1–6 months related experience or training; or equivalent combination
• Exceptionally organized, multi-tasking, problem solving and communication with strong keyboard skills
• High initiative with customer service mindset
• DME intake/admissions experience preferred
• Experience with Brightree EHR is a plus
• Experience obtaining Title 19 with healthcare providers

Responsibilities

• Obtains supporting documentation for products and services
• Obtains prior authorizations from insurers for products and services
• Obtains physician orders for products and services
• Completes data entry per insurance benefits
• Maintains patient status information on an ongoing basis
• Keeps database of physician orders
• Collaborates with clinics to gather information
• Ensures HIPAA and PHS EHR access compliance
• On-call duties may be required
• Other duties as assigned

Skills

Organizational skills

Multitasking

Problem solving

Communication

Keyboard skills

Customer service mindset

Education

High school diploma or GED

Tools

Brightree EHR

Job description

At Pediatric Home Service we help medically complex kids live their best lives at home with their families As a national leader in pediatric home care we offer a full range of services including infusion clinical nutrition respiratory therapy PPEC private duty nursing and DME Whether youre caring for patients or supporting behind the scenes every role at PHS makes a difference Join a mission driven team thats committed to putting children and families first Position Supporting Documentation SpecialistLocation Jacksonville FLHours Monday Friday 8am 5pm

THE POSITION

We are looking for a full time Supporting Documentation Specialist to join our exceptional customer service team who is committed to helping our patients thrive

• Obtains supporting documentation as required for products and services provided
• Obtains prior authorizations required by insurance companies for products and services provided
• Obtains physician orders for products and services provide
• Complying with insurance benefits & completes data entry requirements
• Maintains all patient status information on an ongoing basis
• Maintains database of physician orders
• Collaborates with clinics and staff to gather needed information
• Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record EHR access
• On call dutiesrotation may be required based on business need
• Other duties as assigned

THE QUALIFICATIONS

• High school diploma or general education degree GED; or one to six months related experience andor training; or equivalent combination of education and experience
• Exceptionally organized multi tasking problem solving and communication and strong keyboard skills
• A high level of initiative combined with a customer service mentality is also required
• Durable medical equipment DME intake admissions experience preferred
• Experience in Brightree EHR a plus
• Experience in obtaining title 19 with health care providers

THE COMPANY

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990 Our services allow our clients to remain and thrive in their homes schools and communities The majority of the clients we serve are ages birth through 21 years old and have a variety of technologies that might include a trach ventilator or g tube

BENEFITS

• Generous Paid Time Off
• PTO for full time employees to ensure a healthy work life balance
• 401k Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

We look forward to learning more about you and the skills you can bring to Pediatric Home Service

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status race color creed religion national origin sex sexual orientation or identity disability age marital status familial status membership or activity in a local human rights commission or status with regard to public assistance