Admissions Representative

Pediatric Home Service; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health and Dental insurance

Short & Long Term Disability

Life Insurance

Job summary

Pediatric Home Service is hiring an Admissions Representative in Houston, TX. The role supports a fast-paced Customer Service team, handling intake, referrals, and documentation for medically complex patients.

You will coordinate DME intake in Brightree, manage insurance information, and assist with evening deliveries while maintaining precise patient records and contributing to a high standard of family-centered care.

Qualifications

• High school diploma or 16 months of related experience and/or training or an equivalent combination of education and experience.
• Durable medical equipment (DME) intake admissions experience preferred.
• Exceptionally organized, multi tasking, problem solving, and communication and strong keyboard skills.
• A high level of initiative with a customer service mindset is required.
• Experience in Brightree EHR is a plus.

Responsibilities

• Performs intake of Durable Medical Equipment (DME) through the Brightree database.
• Coordinates the New Product Request process.
• Coordinates activities of the Customer Service (CS) helpdesk.
• Performs duties of the Coordinator of the Day (COD).
• Obtains new patient referrals and supporting documentation.
• Obtains insurance authorization information for products and services.
• Completes patient and prescriber information changes and maintains patient records.
• Coordinates intake for specialized organizations and coordinates evening deliveries.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Initiative

Keyboard skills

Education

High school diploma

Related experience or training

Tools

Brightree EHR

Job description

At Pediatric Home Service we help medically complex kids live their best lives at home with their families As a national leader in pediatric home care we offer a full range of services including infusion clinical nutrition respiratory therapy PPEC private duty nursing and DME Whether youre caring for patients or supporting behind the scenes every role at PHS makes a difference Join a mission driven team thats committed to putting children and families first

Position

Admissions Representative

Location

Houston TX

Hours

Monday Friday 8am 5pm

The POSITION

We are looking for a full time Admissions Representative to join our customer focused supportive team Our Customer Service department is a fast paced high energy environment and youll find yourself challenged and required to use critical thinking every day You will also be surrounded by a close knit and supportive group who has the same dedication to serving medically fragile children and their families

Responsibilities

• Performs intake of Durable Medical Equipment DME through the Brightree database
• Coordinates the New Product Request process
• Coordinates activities of the Customer Service CS helpdesk
• Performs duties of the Coordinator of the Day COD
• Obtains new patient referrals
• Obtains supporting documentation
• Obtains insurance authorization information as required for products and services provided by PHS
• Obtains insurance benefits & completes data entry requirements
• Obtains ongoing patient supply orders
• Obtains prescriber orders for products and services provided by PHS
• Completes patient and prescriber information changes
• Maintains all patient information on an ongoing basis
• Enters new prescriber information into database
• Coordinates intake process for specialized organizations
• Supports evening and Saturday on call staff
• Addresses complaints concerning billing or service rendered referring complaints of service failures to designated departments for investigation
• Reads prescriber orders customer orders work orders and shipping orders to determine items to be moved gathered or distributed
• Coordinates service for evening deliveries
• Process and coordinates paperwork from items delivered for intake
• Prepare patient paperwork for billing
• On call dutiesrotation may be required based on business need
• Other duties as assigned

REQUIREMENTS

• High school diploma or 16 months of related experience andor training or an equivalent combination of education and experience
• Durable medical equipment DME intake admissions experience preferred
• Exceptionally organized multi tasking problem solving and communication and strong keyboard skills
• A high level of initiative combined with a customer service mentality is also required
• Experience in Brightree EHR a plus

BENEFITS

• Generous Paid Time Off PTO for full time employees to ensure a healthy work life balance
• 401k Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• Health and Dental insurance
• Short & Long Term Disability and Life Insurance

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status race color creed religion national origin sex sexual orientation or identity disability age marital status familial status membership or activity in a local human rights commission or status with regard to public assistance