Supported Living Services Lead

SAGE Services; California; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401(k)

Health, dental, and vision insurance

Paid vacation time

Sick time

Bereavement leave

Federal mileage reimbursement

Phone/data stipend

Anniversary & Birthday bonuses

Job summary

SAGE Services in Ventura and Santa Barbara Counties seeks a supervisor for Supported Living Services (SLS). You will oversee direct care staff, ensure medical and billing accuracy, and coordinate schedules and transportation. Strong leadership and regulatory knowledge are essential.

Role requires flexible hours, on-site work, and engagement with participants, families, and external partners to ensure high-quality services and compliance with HCBS and state regulations.

Qualifications

• High school diploma or GED required; two years or more of experience supporting individuals with IDD; college degree in a related field preferred.
• Maintains all required certifications (first aid/cpr, workplace violence, sexual harassment, etc.)
• Valid California driver’s license, current automobile insurance, and a clean DMV report.
• Ability to lift and carry up to 25 pounds and stay physically active.
• Proficient in Microsoft Office, email, scheduling software; typing at least 40 WPM.
• Strong problem-solving, conflict resolution, organization, and communication skills.

Responsibilities

• Training, oversight, and support for direct care staff.
• Support persons served as scheduled for supervisory tasks.
• Oversee medical/medication tasks and money management for persons served.
• Attend meetings and ensure services align with relevant regulations.
• Provide mentorship and regular 1:1 management coaching.
• Conduct caseload audits to ensure service quality and compliance.
• Manage scheduling, transportation, and community engagement activities.

Skills

Problem-solving

Conflict resolution

Delegation

Organization

Verbal communication

Written communication

Education

High school diploma or GED

College degree preferred

Tools

Microsoft Office

Email

Scheduling software

Typing 40 WPM

Job description

Required Qualifications
Education & Experience: High school diploma or GED required; two years or more of experience professionally supporting individuals with intellectual and developmental disabilities, a college degree in a related field preferred.
Certifications: Maintains all required certifications (first aid/cpr, workplace violence, sexual harassment, etc.)
Licensing: Valid California driver’s license, current automobile insurance, and a clean DMV report.
Physical Requirements: Ability to lift and carry up to 25 pounds (unless restricted by a physician), remain physically active, and engage with individuals served.
Technology Skills: Strong proficiency in Microsoft Office, email, scheduling software, and ability to type at least 40 WPM.
Soft Skills: Problem-solving, conflict resolution, delegation, organization, and excellent verbal and written communication skills.
Service Catchment Area: Must maintain the willingness and ability to support the entire catchment area for services throughout Ventura and Santa Barbara Counties.
Other: Must maintain a flexible schedule, pass DOJ background checks, drug/alcohol screening, and complete all required ongoing training.

Key responsibilities include but are not limited to:

Direct Support & Oversight:

• Training, oversight, support, corrective actions for direct care staff, as assigned.
• Support persons served as scheduled for supervisory tasks, which may include coverage.
• Oversight of all medical/medication related tasks with person served to ensure accuracy and follow up.
• Oversight of money management for persons served.
• Oversight of persons served services and SLS program.
• Attend all meetings regarding the person served and important medical appointments.
• Ensure all services align with California Industrial Welfare Commission Order No. 15-2001 for Personal Attendants.
• Engage in meaningful, person-centered service planning and implementation.

Supervision & Training:

• Provide direct mentorship and training to direct support staff.
• Participate in monthly 1:1 meetings with management to assess progress and development needs.
• Participate in regular caseload audits to ensure service quality and compliance.

Compliance & Deadlines:

• Comply with all company policies, procedures, best practices, and expectations.
• Comply with all state and federal laws and regulations, Tri-Counties Regional Center contracts/guidelines, Title 17 and 22 Regulations, and the Home and Community-Based Services (HCBS) final rule.
• Respond to all communication within company guidelines, typically within 24 hours of working days, 48 hours of non-working days, and immediately for urgent matters.
• Meet all deadlines for reports by the designated deadlines and with the expected quality.
• Meet all required audits by the designated deadlines to ensure service quality and compliance.
• Meet all deadlines for schedules/appointments.
• Ensure all files and documentation are always kept up to date.
• Adhere to all billing requirements for the position by accurately recording all billable time within the scheduling system, with the required documentation, within the same day.

Scheduling & Coordination:

• Manage appointments, meetings, deadlines, and shift coverage to maintain continuity of services.
• Oversee Medi-Cal transportation services for participants and appointment reminders.
• Support persons served with generic resources in collaboration with the resources team.

Crisis Response & Compliance:

• Handle and/or delegate responses to participant emergencies (e.g., lockouts, medication check-ins).
• Facilitate Special Incident Report (SIR) reporting in the absence of the communications team.
• Audit support line documentation and ensure follow-ups are completed.
• Investigate and resolve participant concerns in collaboration with the management team.

Engagement & Community Building:

• Plan and monitor recreational activities within Supported Living Services (SLS), such as cooking classes and community engagement opportunities.
• Contribute to the monthly newsletter, including reviewing with participants, staff, and families to ensure awareness of available resources.
• Promote participation in community activities, peer support, and skill-building programs.

Family & Stakeholder Communication:

• Serve as the main management contact for TCRC Service Coordinators and external stakeholders.
• Maintain respectful, professional communication with persons served and circle of supports.
• Facilitate participant surveys to assess program effectiveness and identify areas for improvement.

Schedule & Work Hours:

• This position requires flexibility, with schedules based on service needs.
• Typical weekly schedules: Sunday-Thursday or Tuesday-Saturday.
• Work hours generally range from 8:00am to 10:00pm, with participation in an after-hours/overnight rotation as assigned.
• This is primarily an on-site, in-person role.

Salary, Exempt Position: As a salary-paid Supervisor for SLS services, while you have designated work hours, you are in a leadership role that requires flexibility and responsiveness beyond a traditional schedule. This means that even when you are “off,” you are expected to be accessible for critical needs that may arise with persons served, staff, or company operations. This role requires commitment and adaptability, recognizing that the needs of those we serve do not always fit within a standard work schedule. Supervisors who proactively engage and lead with flexibility help foster a stronger, more supportive environment for both staff and clients.

• Responsiveness to Urgent Situations: If a crisis occurs, such as a medical emergency, safety concern, or urgent staffing issue, you are expected to respond promptly and take necessary actions to ensure continuity of care.
• After-Hours Support: While you may not be actively working, you are still part of the after-hours rotation and expected to answer calls, provide guidance, or step in as needed to maintain service quality and compliance.
• Problem-Solving & Leadership: As a supervisor, you are a key decision-maker and should be prepared to offer solutions, delegate appropriately, and support your team in handling challenges efficiently.
• Team & Client Expectations: Both direct support professionals and persons served rely on your leadership, and your availability, even outside standard work hours, helps maintain trust, safety, and service excellence.

Compensation & Benefits
Base Salary: $70,304.00/Annual Salary, Exempt Position
Overnight Coverage Rate 2: $24.50/Hour
Comprehensive Benefits Package, including:

• 401(k) retirement plan
• Federal mileage reimbursement
• Phone/data stipend
• Anniversary & Birthday bonuses
• Health, dental, and vision insurance (employer contribution included)
• Paid vacation time, sick time, and bereavement time

Job Type: Full-time

Benefits:


401(k)
Dental insurance
Health insurance
Vision insurance
Education:


High school or equivalent (Preferred)
Experience:


Working with people with developmental disabilities: 2 years (Preferred)
License/Certification:


Driver's License (Preferred)
Work Location: In person