Supported Living Program Manager — People & Care Ops

Rauch, Inc.; Charlestown (IN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Rauch Inc. in Charlestown, Indiana, seeks a Program Manager – Supported Living to provide leadership for supported living services, supervise staff, and oversee program operations to ensure high-quality, person-centered care.

The role coordinates staffing, ISPs, client progress, and community resources, plus on-call rotation. You will supervise DSPs and Home Leaders, ensure regulatory compliance, and maintain open communication with families and providers.

Qualifications

• Strong leadership and staff supervision abilities.
• Excellent written and verbal communication.
• Ability to manage multiple priorities in a fast-paced setting.
• Strong problem-solving and decision‑making skills.
• Commitment to person-centered services.

Responsibilities

• Staff Leadership & Supervision: Supervise, coach, and support DSPs and Home Leaders; assist in recruitment, onboarding, training, and performance management; provide feedback and evaluations; ensure staffing coverage.
• Service Delivery & Program Oversight: Oversee ISPs, monitor client progress, adjust service strategies with the interdisciplinary team, promote independence and self-advocacy, communicate with families and providers, conduct weekly home visits, coordinate transportation.
• Scheduling & Operational Management: Review and approve staff schedules; oversee staffing patterns; participate in 24/7 on-call; work flexible hours.
• Documentation & Administrative Duties: Ensure timely completion of documentation; handle billing, timesheets, and mileage reports.

Skills

Leadership

Supervision

Communication

Multitasking

Empathy

Job description

Rauch Inc. in Charlestown, Indiana, seeks a Program Manager – Supported Living to provide leadership for supported living services, supervise staff, and oversee program operations to ensure high-quality, person-centered care.

The role coordinates staffing, ISPs, client progress, and community resources, plus on-call rotation. You will supervise DSPs and Home Leaders, ensure regulatory compliance, and maintain open communication with families and providers.