Program Manager- Supported Living

Rauch, Inc.; Charlestown (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

Rauch, Inc. in Charlestown, IN, is seeking a Program Manager - Supported Living to provide leadership and oversight for the Supported Living services.

You will supervise staff, ensure person-centered care, monitor ISPs, and maintain compliance with agency standards and regulatory requirements. The role requires scheduling oversight, 24/7 on-call readiness, coordination with the interdisciplinary team, and strong communication with individuals served, families, and providers.

Qualifications

• Strong leadership and team development skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Demonstrated empathy and commitment to person-centered services.

Responsibilities

• Supervise, coach, and support DSPs and Home Leaders.
• Assist in staff recruitment, onboarding, training, and performance management.
• Provide feedback, evaluations, and address performance concerns.
• Ensure adequate staffing coverage and fill open shifts with Home Leaders.
• Oversee ISPs and monitor client progress in collaboration with the interdisciplinary team.
• Maintain person-centered services and promote independence and self-advocacy.
• Communicate regularly with individuals served, families, and providers.
• Conduct weekly home visits to monitor service quality and compliance.
• Coordinate transportation and access to community resources.
• Review and approve staff schedules to ensure coverage and compliance.
• Maintain oversight of staffing patterns and operational needs across homes.
• Participate in on-call rotation and provide 24/7 support when required.
• Work flexible hours including direct service shifts during staffing needs.

Skills

Leadership

Communication

Multitasking

Problem-solving

Empathy

Job description

About this position

Description:

JOB TITLE: Program Manager - Supported Living

DEPARTMENT: Community Living

SUPERVISOR'S TITLE: Assistant Director - Supported Living

POSITIONS SUPERVISED: Direct Support Professionals - Supported Living and Home Leaders - Supported Living

JOB STATUS: Full-Time, Non-Exempt

SCHEDULE: Monday-Friday, 8:00am-4:30pm, plus 24/7 on-call

Summary:

Provide leadership and oversight for Supported Living services, ensuring high-quality, person-centered care for individuals served. This role is responsible for staff supervision, service delivery, and program operations, while ensuring compliance with agency standards, regulatory requirements, and best practices.

Key Responsibilities:

Staff Leadership & Supervision

• Supervise, coach, and support Direct Support Professionals (DSPs) and Home Leaders
• Assist in staff recruitment, hiring, onboarding, training, and performance management
• Provide ongoing feedback, conduct evaluations, and address performance concerns
• Ensure adequate staffing coverage and collaborate with Home Leaders to fill open shifts

Service Delivery & Program Oversight

• Oversee implementation and effectiveness of Individual Support Plans (ISPs)
• Monitor client progress and adjust service strategies in collaboration with the interdisciplinary team
• Ensure services are person-centered and promote independence and self-advocacy
• Maintain regular communication with individuals served, families, and providers
• Conduct weekly home visits to monitor service quality, staff performance, and compliance
• Provide or coordinate transportation and ensure access to community resources

Scheduling & Operational Management

• Review and approve staff schedules to ensure appropriate coverage and compliance
• Maintain oversight of staffing patterns and operational needs across assigned homes
• Participate in on-call rotation and provide 24/7 support as required
• Work flexible hours, including direct service shifts during staffing needs or crises

Documentation & Administrative Duties

• Ensure accurate and timely completion of all required documentation
• Complete administrative tasks such as billing, timesheets, and mileage reports

Qualifications & Skills:

• Strong leadership, supervision, and team development skills
• Excellent communication (written, verbal, and electronic)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Demonstrated empathy and commitment to person-centered services

Physical & Work Requirements:

• Ability to work a flexible schedule, including evenings, weekends, and on-call responsibilities
• Ability to work in multiple home settings as needed
• Ability to provide direct care support when required (including personal care tasks)
• Ability to lift, push, or pull up to 40 lbs
• Frequent standing, walking, and travel between service locations

• Valid driver’s license, reliable transportation, and proof of insurance

Certifications & Training Requirements:

• CPR, First Aid, and Bloodborne Pathogens certification
• Certified Restraint Training
• Core A & B certification
• Completion of required agency and regulatory trainings (e.g., Human Rights, Safety, Medication Administration)

Additional Information:

For more information, please reach out to Brian James at [e-mail]

Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer, and a strong advocate of workforce diversity, including individuals with disabilities and veterans.

Salary Information

$17 - $19Hourly Wage