Supported Living Program Manager — 24/7 On-Call Leadership

Cap City Supported Living; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Cap City Supported Living seeks a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring health and safety, policy adherence, and resource efficiency. The role covers supervision, retention, and continuity of care for individuals, with on-call responsibilities 24/7.

Key collaboration includes Quality Assurance to uphold service quality and compliant documentation, site team coordination, and ongoing staff training in line with agency guidelines.

Responsibilities

• Observe, monitor and coach House Coordinator Team and direct reports to ensure ISP contract requirements and agency policies compliance.
• Collaborate with Quality Assurance to ensure quality of all services and establish systems and procedures to maintain quality and correct deficiencies.
• Facilitate positive communication between all staff and team members.
• Follow retention programs for all Home Coordinators and DSPs.
• Complete performance appraisal documents and meetings for all direct reports.
• Ensure staff are trained within agency guidelines and training required by OAC.
• Attend and coordinate regular Site Team Meetings.
• Review individuals’ ISP, BSP and related services to ensure contract compliance.
• Maintain accurate records and documentation for program compliance and required reports (HPCs, QAs, LPS, etc.).
• Respond to complaints and grievances and escalate as needed.
• Facilitate communication and coordination of care among individuals, families, and the team.
• Comply with DSP and Home Coordinator responsibilities.
• Follow up on QA and medical reviews as required.
• Follow up on UI/MUI report reviews.

Job description

Cap City Supported Living seeks a Program Manager to lead Home Coordinators and Direct Support Professionals, ensuring health and safety, policy adherence, and resource efficiency. The role covers supervision, retention, and continuity of care for individuals, with on-call responsibilities 24/7.

Key collaboration includes Quality Assurance to uphold service quality and compliant documentation, site team coordination, and ongoing staff training in line with agency guidelines.