Support Technician: Tier 1 Onsite (Bethlehem)

Anthony, Inc.; Bethlehem, Northern (Northampton County, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability & life insurance

Paid time off

On-site cafeteria

Employee fitness center

Job summary

DFS, a Dover Corporation company, seeks a Support Technician - Tier 1 to provide first-level technical support for ICS products. The role involves troubleshooting via phone and remote tools, training customers, and following ITIL standard processes.

On-site work in Bethlehem, PA, with potential travel and overtime as needed. The candidate will handle hardware/software troubleshooting, software maintenance, and customer guidance while maintaining professionalism and delivering quality service.

Qualifications

• Associates degree or equivalent from two-year college or technical school.
• Six months or more of directly related customer service experience and/or equivalent in-house training.
• Basic understanding of networking, computers (hardware and software), MS Office, navigation of databases, and being electrically/mechanically inclined.

Responsibilities

• Maintain a professional and positive demeanor in the call center or while on company business.
• Demonstrates good communication skills in all interactions.
• Contributes to the support team by achieving related results as needed.
• Identifies problems and action plans within time limits set by priority.
• Notifies Floor Manager if COA hasn’t been achieved within the time limit.
• Follows schedules set by management.
• Available to work weekends and holidays on a rotating schedule.
• Able to travel overnight when required.
• Ability to train others.
• Perform other duties as assigned by Support Management.

Skills

Customer service

Phone skills

Empathy

Communication

Problem solving

Education

Associates degree or equivalent

Tools

MS Office

MS Windows OS

Networking concepts

Remote desktop

Job description

DFS, a Dover Corporation company, seeks a Support Technician - Tier 1 to provide first-level technical support for ICS products. The role involves troubleshooting via phone and remote tools, training customers, and following ITIL standard processes.

On-site work in Bethlehem, PA, with potential travel and overtime as needed. The candidate will handle hardware/software troubleshooting, software maintenance, and customer guidance while maintaining professionalism and delivering quality service.