Support Technician, Device Repair (226 Days) Bond Funded

Dallas ISD; Dallas (TX); On-site; USD 28,000 - 42,000; Full time

Job summary

Dallas Independent School District is seeking an entry-level technician to diagnose and repair district devices, including laptops, Chromebooks, and tablets. You will test, document, and inventory parts, and repair in a high-volume environment while ensuring devices meet operational and security standards before redeployment.

Assist with tracking repair metrics, cost savings, and refurbishment efforts; maintain organized workspaces and proper handling of electronics to support district

Qualifications

• High School Diploma or GED required.
• Entry-level role with one year of technical support experience.
• Experience with hardware and software troubleshooting.
• Strong documentation and inventory tracking skills.
• Ability to work in a high-volume repair environment.
• Knowledge of laptop and Chromebook hardware components.
• Ability to lift and move equipment up to 50 pounds.

Responsibilities

• Diagnose hardware failures on laptops, Chromebooks, tablets, and other district devices.
• Evaluate damaged devices to determine repair viability.
• Perform repairs including screen replacements, keyboard replacements, motherboard swaps, charging port repairs, battery replacements, and casing repairs.
• Salvage usable parts from non-repairable devices to support repair operations and reduce costs.
• Install and test newly purchased replacement parts as needed.
• Track repair metrics, cost savings, and inventory recovery efforts.
• Ensure repaired devices meet operational and quality standards before redeployment.
• Test devices after repair to confirm full functionality.
• Ensure devices are updated with required district applications and security settings.
• Maintain an organized repair workspace and proper handling of electronic components.
• Support inventory preservation initiatives through repair and refurbishment efforts.

Skills

Hardware troubleshooting

Software troubleshooting

Documentation

Inventory tracking

Diagnostic abilities

Lifting up to 50 pounds

Education

High School Diploma or GED

Job description

• Diagnose hardware failures on laptops, Chromebooks, tablets, and other district devices.
• Evaluate damaged devices to determine repair viability.
• Perform repairs including screen replacements, keyboard replacements, motherboard swaps, charging port repairs, battery replacements, and casing repairs.
• Salvage usable parts from non-repairable devices to support repair operations, and utilize harvested components from non-repairable devices when appropriate to reduce costs.
• Install and test newly purchased replacement parts as needed.
• Track repair metrics, cost savings, and inventory recovery efforts.
• Ensure repaired devices meet operational and quality standards before redeployment.
• Test devices after repair to confirm full functionality.
• Ensure devices are updated with required district applications and security settings.
• Maintain an organized repair workspace and proper handling of electronic components.
• Support inventory preservation initiatives through repair and refurbishment efforts.
• Required High School Diploma or GED
• Required Entry Level Direct - One year experience in technical support and hardware and software troubleshooting
• Experience in hardware and software troubleshooting
• Strong documentation and inventory tracking skills.
• Ability to work efficiently in high-volume repair environments.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of laptop and Chromebook hardware components
• Ability to lift and move equipment up to 50 pounds