Support Technician II, Fulfillment Center (226 Days) Bond Funded

Dallas ISD; Dallas (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Dallas ISD is seeking a Support Technician II for the Fulfillment Center. The role focuses on high-level technical support, repairs, and guidance to staff and vendors to resolve complex issues.

You will monitor operations, assist with device deployments, and ensure proper asset management including laptops, Chromebooks, and tablets. Strong customer service and communication are essential.

Qualifications

• Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional.
• ITIL certification is preferred.
• At least 2+ years of experience in technical roles.
• Knowledgeable in Google Sheets and MS Office Suite.

Responsibilities

• Provide higher level technical support and troubleshooting for technology repairs.
• Serve as escalation point for Fulfillment Center operations staff to resolve technical problems.
• Monitor Fulfillment Center operations and support technicians and vendor staff.
• Assist with district device deployment projects and asset management.
• Ensure accurate staging, tracking and deployment of laptops, Chromebooks, iPads and related equipment.
• Support inspection, repair coordination and redeployment processes.
• Assist with inventory counts, audits and reconciliation.
• Ensure requests are completed and tickets resolved.
• Other duties as assigned

Education

CompTIA A+

Google Workspace Administrator

Apple Certified Support Professional

Tools

Google Sheets

Microsoft Office

Office 365

Job description

Job Description - Support Technician II, Fulfillment Center (226 Days) Bond Funded (RTP20261020-020)

Job Description

Support Technician II, Fulfillment Center (226 Days) Bond Funded - ( RTP20261020-020 )

Description

• Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
• Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
• Assist with managing districtwide device deployment projects.
• Ensure all new technology device purchases are properly processed in the district Asset Management system.
• Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
• Support inspection, repair coordination, and redeployment processes.
• Assist with inventory counts, audits, and reconciliation.
• Ensure all requests are completed and tickets resolved.
• Other duties as assigned

Qualifications

• Required High School Diploma or GED
• Licenses/Certifications
• Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications
• Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
• Preferred Licenses/Certifications - ITIL
• Required 2+years of experiance in technical roles
• Knowledgeable in Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
• Strong verbal and written communication skills
• Excellent customer service skills