Support Technician II, Fulfillment Center (226 Days) Bond Funded

Dallas Independent School District; Dallas (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

Dallas Independent School District seeks a Support Technician II for the Fulfillment Center to provide advanced technical support, repair, and configuration for district devices across campuses. You will monitor operations, assist with device deployment projects, and ensure accurate asset management and ticket resolution.

Minimum 2+ years in technical roles and relevant certifications are required. Strong communication and customer service skills are essential as you will collaborate with

Qualifications

• Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
• ITIL certification is preferred
• Minimum 2+ years in technical roles
• Knowledgeable in Google Sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
• Strong verbal and written communication skills
• Excellent customer service skills

Responsibilities

• Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
• Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
• Assist with managing districtwide device deployment projects.
• Ensure all new technology device purchases are properly processed in the district Asset Management system.
• Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
• Support inspection, repair coordination, and redeployment processes.
• Assist with inventory counts, audits, and reconciliation.
• Ensure all requests are completed and tickets resolved.
• Other duties as assigned

Skills

Google Sheets

Mac OS

iOS

Chrome OS

Google Applications for Education

OS/Software Troubleshooting

Verbal and written communication

Customer service

Education

High School Diploma or GED

2+ years of experience in technical roles

Tools

Microsoft Windows OS

Microsoft Office Suite / Office 365

ITIL (preferred)

CompTIA A+/Google Workspace Administrator/Apple Certified Support Professional (certifications)

Job description

Job Description - Support Technician II, Fulfillment Center (226 Days) Bond Funded (RTP20261020-020)

Job Description

Support Technician II, Fulfillment Center (226 Days) Bond Funded - ( RTP20261020-020 )

Description

• Provide higher level technical support and troubleshooting in resolving technology repairs, and serve as a technical escalation point for all Fulfillment Center operations staff to resolve technical problems or configurations.
• Monitor Fulfillment Center operations, and support and provide guidance to technicians and vendor staff on daily technology fulfillment, repairs, and inventory.
• Assist with managing districtwide device deployment projects.
• Ensure all new technology device purchases are properly processed in the district Asset Management system.
• Ensure accurate staging, tracking, and deployment of district technology assets, including laptops, Chromebooks, iPads, and related equipment.
• Support inspection, repair coordination, and redeployment processes.
• Assist with inventory counts, audits, and reconciliation.
• Ensure all requests are completed and tickets resolved.
• Other duties as assigned

Qualifications

• Required High School Diploma or GED
• Licenses/Certifications
• Required/Preferred License/Certification (use text field to specify) Other Licenses/Certifications
• Required Licenses/Certifications -Must have one of the following certifications: CompTIA A+, Google Workspace Administrator, or Apple Certified Support Professional
• Preferred Licenses/Certifications - ITIL
• Required 2+years of experiance in technical roles
• Knowledgeable in Google sheets
• Knowledge of Microsoft Operating Systems, Microsoft Office Suite and Office 365
• Experience repairing and refurbishing technology devices such as laptops, Chromebooks, or tablets preferred
• Knowledge of Mac OS, IOS, Chrome OS, Google Applications for Education
• Knowledge in troubleshooting and resolving operating system and software issues, and resolving technology hardware failures
• Strong verbal and written communication skills
• Excellent customer service skills