Support Technician: Data, Reporting & Admin Support

Arizona Public Service Company; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Arizona Public Service seeks a Support Technician to provide advanced analytical and administrative support across departments. The role may involve liaison between customers, employees and programs, handling confidential information and ensuring process compliance.

The position emphasizes data analysis, reporting and system support, with strong Word/Excel/PowerPoint skills and the ability to communicate effectively and build relationships in a fast-paced environment.

Qualifications

• High school graduate/GED plus four (4) years experience in advanced administrative positions OR equivalent combination of education and experience.
• Four (4) years experience using Word, Excel and PowerPoint applications (or similar computer applications).
• Knowledge in a specialized department function including department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department or function support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas in an effective manner, orally and in writing.
• Ability to establish and maintain effective working relationships with all levels of employees and the general public.

Responsibilities

• Performs activities to support administration, coordination, analysis, communication and implementation of department programs, plans and policies.
• Consults with team members on informational requirements and provides data to others on processes.
• Researches, compiles and summarizes data to create reports, charts and presentations for management.
• Provides user support for department computer-based systems and maintains databases with confidential data.
• Examines transactions to ensure compliance with rules and regulations and discusses discrepancies.
• Troubleshoots office equipment and trains others in its use.
• Provides orientation or training to other administrative staff when necessary.
• Coordinates event planning for department meetings, trainings and conferences, including AV, catering and logistics.

Skills

Data analysis

Report generation

Oral & written communication

Interpersonal skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Job description

Arizona Public Service seeks a Support Technician to provide advanced analytical and administrative support across departments. The role may involve liaison between customers, employees and programs, handling confidential information and ensuring process compliance.

The position emphasizes data analysis, reporting and system support, with strong Word/Excel/PowerPoint skills and the ability to communicate effectively and build relationships in a fast-paced environment.