Support Technician: Data, Reports & Systems Support

APS (Arizona Public Service); Parker (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Arizona Public Service (APS) is seeking a Support Technician to provide advanced administrative and technical support for multiple departments from the Parker District office.

The role requires strong data handling, reporting, and end-user system support skills, with a focus on accuracy and customer service. Candidates should reside within a reasonable distance to Parker, AZ, and be prepared to work onsite at APS facilities.

Qualifications

• High school diploma or GED plus four years experience in advanced administrative positions.
• Four years experience using Word, Excel and PowerPoint (or similar).
• Knowledge of department practices, programs, plans and policies.
• Knowledge of computer systems and applications related to department support.
• Ability to analyze data and formulate conclusions.
• Ability to prepare reports, trends and/or recommendations.
• Ability to present ideas effectively, orally and in writing.
• Ability to maintain effective working relationships with all levels of staff and public.

Responsibilities

• Support administration, coordination, analysis, communication, and implementation of department programs, plans and policies.
• Consult with team members on information requirements and provide data to others on processes.
• Research and summarize data to create reports, charts and presentations for management.
• Serve as user support for department computer-based systems by generating reports/queries and maintaining databases.
• Examine transactions to ensure compliance with rules and regulations; discuss discrepancies.
• Troubleshoot office equipment and train others in its use.
• Provide orientation or training to other administrative staff when needed.
• Coordinate event planning, including meetings, trainings and conferences, arranging AV, transportation, catering, signage and printing.

Skills

Word

Excel

PowerPoint

Data analysis

Reporting

Education

High school diploma or GED

Job description

Arizona Public Service (APS) is seeking a Support Technician to provide advanced administrative and technical support for multiple departments from the Parker District office.

The role requires strong data handling, reporting, and end-user system support skills, with a focus on accuracy and customer service. Candidates should reside within a reasonable distance to Parker, AZ, and be prepared to work onsite at APS facilities.