Tech Support Specialist II

Ampcus, Inc; Reston (VA); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Ampcus Inc. is seeking a Tech Support Specialist II to join our Reston, VA team in a hybrid role. The position focuses on deploying new computers, refurbishing and redeploying equipment, and providing desktop support to users.

The role requires solid knowledge of PC hardware, software, and networking, with the ability to independently resolve hardware break-fix issues and assist with end-to-end upgrade projects including client interviews, evaluations, configurations, and user acceptance testing.

Qualifications

• Knowledge of PC hardware, software, and networking issues.
• Ability to troubleshoot desktop user problems independently.
• Experience resolving hardware break-fix issues and application questions for third-party products.

Responsibilities

• Deploy new computers to customers; evaluate, refurbish, and redeploy computers.
• Troubleshoot user problems at the desktop and resolve hardware/software/network issues.
• Coordinate with subject matter experts to resolve issues for client proprietary applications.
• Assist Project Managers with destination moves and hardware/software upgrades across interviews, evaluations, requirements, configuration, UAT, and on-site support.

Skills

PC hardware

Desktop troubleshooting

Networking

Customer communication

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Location: Reston, VA (Hybrid)

Job ID: 37501420

Note: This is a replacement request for the request #37164272 Tech Support Specialist II

• Deploy new computers to customers. Evaluate, refurbish, and redeploy computers.
• Troubleshoot user problems at the desktop.
• Possess knowledge of PC hardware, software, and networking issues.
• Independently resolve hardware break-fix issues, network connectivity, and application-related questions for third-party products.
• Coordinate with the appropriate subject matter experts to obtain assistance in resolving concerns for proprietary applications of the client.
• Assist Project Managers in the end-to-end process for destination moves and hardware/software upgrades, including:
  • Client interviews
  • Technology evaluations and recommendations
  • Developing integration requirements
  • Application configuration/distribution
  • User Acceptance Testing (UAT)
  • On-site resource management
  • Technical training and Day One support

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.