Support Technician

Talentify; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Talentify in Las Vegas, NV is seeking a Property Support Technician to install, maintain, and support personal computing devices, POS terminals, gaming-related systems, kiosks, and mobile devices. You will handle hardware setup, software installation, and peripheral configuration to ensure smooth operations.

The role involves working under direct supervision with 1–2 years of experience and an Associate's degree, emphasizing strong problem-solving and communication skills in a dynamic gaming

Qualifications

• Requires an Associate's degree and 1-2 years of experience.
• Under supervision, handle defined issues; complex issues referred to higher-level staff.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Configure and install hardware and software that supports critical business needs.
• Install and configure Windows OS.
• Install and rollout new desktop hardware.
• Assist with installation and rollout of new software packages, POS upgrades, and gaming system upgrades.
• Set up and connect peripheral equipment, including printers and scanners, and troubleshoot malfunctions.
• Receive and address service requests from end users or the help desk while meeting SLA requirements.
• Hardware asset management.
• Maintain inventory of all Windows OS computers and terminals and related parts and components.
• Keep service tickets up to date with progress and notes detailing the repairs and services performed.

Skills

Problem-solving

Oral and written communication

Computer literacy

Education

Associate's degree

Job description

Job Summary

Installs, maintains, and supports personal computing devices, point of sale terminals, gaming-related systems and hardware, kiosks, iOS and Android mobile devices and associated peripherals for the organization.

Core Values

The Property Support Technician role models the core values of our culture including: Kind, Forward Thinking, Inclusive, Passionate, Reliable and Self-Aware.

Job Duties

Configure and install hardware and software that supports critical business needs. Install and configure Windows OS. Install and rollout new desktop hardware. Assist with the installation and rollout of new software packages, point of sale upgrades, and gaming system upgrades. Set up and connect peripheral equipment, including printers and scanners, and troubleshoot and resolve malfunctions. Receive and address service requests from individual end users or from the help desk while meeting service level agreement (SLA) requirements. Hardware asset management. Maintain inventory of all Windows OS computers and terminals and related parts and components. Keep service tickets up to date with progress and notes detailing the repairs and services performed.

Experience and Education

Performs work under direct supervision. Handles documented issues and problems, and refers undocumented, complex issues to higher-level staff. Typically requires an Associate's degree and 1 to 2 years of experience.

Competencies

Computer skills. Oral and written communication skills. Problem-solving skills.