Desktop Support Specialist

Insight Global; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Insight Global is seeking an IT Support Technician in Columbus, OH to build and configure desktops/laptops, manage hardware and software, and document ticketed work. The role emphasizes end-user support, safety, and teamwork in a fast-paced environment.

The position expects 2–5 years of experience, a Computer Science field degree or equivalent, and familiarity with Windows, Office, SCCM and ServiceNow to troubleshoot and resolve incidents efficiently.

Qualifications

• Bachelor's degree, associate degree, or equivalent work experience in a Computer Science field.
• 2 to 5 years of experience as a support technician.

Responsibilities

• Build and configure physical desktops and laptops.
• Maintain, document, analyze, troubleshoot, and repair computer hardware and software.
• Support requests are managed and tracked in a ticketing system; document status and notes.
• Inventory and upgrades.
• Participate in a weekly on-call rotation to support after-hours emergencies.
• Promote a culture of safety and leadership while supporting a collaborative team.

Skills

Windows 10/11

Microsoft Office

Computer hardware

Computer peripherals

Printers

Networking basics

Active Directory

Documentation

Team player

Analytical skills

Communication skills

Learning mindset

Multitasking

Punctuality

End user support

MS Active Directory

Education

Bachelor's degree

Associate degree

Computer Science field

Tools

SCCM

ServiceNow

Job description

• Build and configure physical desktops and laptops.
• Maintain, document, analyze, troubleshoot, and repair computer hardware and software.
• Hardware includes desktop and laptop PC’s, iPads, iPhones, Meraki Wireless Access Points, Star receipt printers, multifunction copiers, printers, monitors, and peripherals.
• Software includes Microsoft Windows 10, Microsoft Office 365. It also includes Microsoft Teams, Bluebeam, Adobe, MS Intune, CrowdStrike, AutoCAD, and other construction related software.
• Support requests are managed and tracked in a ticketing system that the technician will be responsible for documenting the status, any notes, and completion of work orders.
• Other duties will include inventory and upgrades.
• This position requires proper handling of sensitive data.
• Technicians will participate in a weekly on-call rotation to support after-hours emergency requests.
• In addition to the technical responsibilities, the technician will promote a culture of safety and leadership while working to promote a supportive team environment.

Qualifications:

Education and Experience:

• Bachelor’s degree, associate degree, or equivalent work experience in a Computer Science field.
• 2 to 5 years of experience as a support technician

Knowledge, Skills and Abilities:

• Strong understanding of:
• Microsoft Windows 10/11
• Microsoft Office Software
• Computer hardware
• Computer peripherals
• Microsoft System Center Configuration Manager
• ServiceNow
• Printers
• Basic Networking Concepts
• Basic Identity and Access Management (MS Active Directory)
• Accurate record and documentation keeper
• Team player mentality
• Excellent analytical, technical, and oral/written communication skills
• Willingness to learn new skills and software as needed to complete task assigned
• Ability to prioritize and handle multiple tasks accurately to meet deadlines
• Must present positive & professional image
• Must be punctual and dependable
• End User friendly attitude with a passion for information services support