IT Support Technician

FiveStar; Bardstown (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

FiveStar is seeking an IT Support Technician to provide front-line technical helpdesk support for store and office users in Bardstown, KY. You will troubleshoot hardware, software, and connectivity issues across devices and helpdeploy new equipment.

You will assist with software installations, licensing, and routine maintenance, plus onboarding/offboarding and access management. Weekend coverage is required.

Qualifications

• 2-year college or technical degree in related field
• 2 years of experience in helpdesk/desktop support
• Proficient with Microsoft Office Suite and OS
• Strong communication and organizational skills

Responsibilities

• Receive, log, and prioritize helpdesk tickets and troubleshoot hardware, software, and connectivity issues across devices.
• Set up, configure, and deploy new equipment including computers and peripherals; assist with mobile device enrollment.
• Assist with software installations, updates, and licensing; perform routine maintenance and health checks.
• Assist onboarding/offboarding including account setup, device provisioning, and access rights management.
• Escalate complex issues to IT Manager with documentation; collaborate with POS and FT teams on cross-functional issues.
• Maintain accurate helpdesk records and knowledge base; help develop user guides and FAQs.
• Assist in training end users on technology tools and best practices.
• Provide rotational weekend and holiday support coverage as scheduled.

Skills

Technical support

Troubleshooting hardware

Customer service

Documentation

End-user training

Communication

Time management

MS Office/Windows

Education

Associate/Technical degree

Tools

Microsoft Office Suite

Windows OS

Job description

General Summary: The IT Support Technician provides front-line technical support to store and office users, resolving hardware, software, connectivity, and device issues. This role ensures timely, high-quality support across all our locations — keeping technology running reliably to support the productivity of end users.

Essential Job Duties:

• Receive, log, and prioritize helpdesk tickets; provide hands-on troubleshooting and resolution for hardware, software, application, and connectivity issues across desktops, laptops, tablets, printers, and other end-user devices.
• Set up, configure, and deploy new equipment including computers, tablets, and peripherals; support mobile device enrollment, configuration, and troubleshooting.
• Assist with software installations, updates, and licensing compliance; perform routine maintenance and health checks on end-user devices and peripherals.
• Assist with onboarding and offboarding employees, including account setup, device provisioning, and access rights management as directed.
• Escalate complex issues to the Information Technology (IT) Support Manager with detailed documentation; collaborate with IT, Point-of-Sale (POS), and Fuel Technology (FT) teams on cross-functional technology issues.
• Maintain accurate helpdesk records and knowledge base documentation; assist in developing user guides, FAQs, and troubleshooting procedures.
• Assist in training end users on technology tools and best practices
• Provide rotational weekend and holiday support coverage as scheduled.

Minimum Qualifications:

• A 2-year college or technical degree in related field, with 2 years of experience, or any equivalent combination of training and experience.
• Experience providing technical support and troubleshooting hardware, software, and connectivity issues in a helpdesk or desktop support environment.
• Professional appearance and a positive attitude.
• Team player, honest, hardworking, and excellent attendance.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented with strong analytical, problem-solving, organizational, and time management skills; ability to work independently and prioritize.
• Proficient with Microsoft Office Suite, operating systems, or related software.
• Valid Driver’s License.