Support Technician

Station Casinos; Las Vegas (NV); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Station Casinos is seeking a Property Support Technician to install, maintain, and support computing devices, POS terminals, gaming systems, kiosks, and mobile devices across the property. You will configure hardware and software to meet critical business needs and ensure uptime.

Responsibilities include setting up Windows OS, rollout of new desktop hardware and software, installing peripherals like printers and scanners, and addressing service requests while meeting SLA requirements.

Qualifications

• Associate's degree with 1–2 years of experience.
• Experience configuring hardware and software for business needs.
• Strong problem-solving and communication skills.

Responsabilités

• Configure and install hardware and software to support business needs.
• Install and configure Windows OS and desktop hardware.
• Assist with software, POS upgrades, and gaming system upgrades.
• Set up peripherals, printers, scanners, and troubleshoot malfunctions.
• Receive and address service requests while meeting SLA requirements.
• Hardware asset management and maintaining inventory, updating tickets.

Connaissances

Computer skills

Oral and written communication skills

Problem solving

Formation

Associate's degree

Outils

Windows OS

POS systems

Description du poste

Job Summary: Installs, maintains, and supports personal computing devices, point of sale terminals, gaming-related systems and hardware, kiosks, iOS and Android mobile devices and associated peripherals for the organization.

Core Values: The Property Support Technician role models the core values of our culture including: Kind, Forward Thinking, Inclusive, Passionate, Reliable and Self-Aware.

Job Duties: Configure and install hardware and software that supports critical business needs. Install and configure Windows OS. Install and rollout new desktop hardware. Assist with the installation and rollout of new software packages, point of sale upgrades, and gaming system upgrades. Set up and connect peripheral equipment, including printers and scanners, and troubleshoot and resolve malfunctions. Receive and address service requests from individual end users or from the help desk while meeting service level agreement (SLA) requirements. Hardware asset management. Maintain inventory of all Windows OS computers and terminals and related parts and components. Keep service tickets up to date with progress and notes detailing the repairs and services performed.

Experience and Education: Performs work under direct supervision. Handles documented issues and problems, and refers undocumented, complex issues to higher-level staff. Typically requires an Associate's degree and 1 to 2 years of experience.

Competencies: Computer skills. Oral and written communication skills. Problem-solving skills.