Support Technician

Medcomps Corporation; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Medcomps Corporation is seeking two Level 1 Support Technicians in Austin to support a large-scale computer and docking station refresh project. You will perform imaging, hardware replacement, and data migration while delivering end-user support.

The role requires strong PC hardware and Windows operating system knowledge, plus hands-on troubleshooting and customer service experience. Windows 11 support is preferred but not mandatory.

Qualifications

• 1+ year of experience in technical support, computer operations, or a related field.
• Strong PC hardware knowledge and Windows OS troubleshooting.
• Experience with hardware/software installation and upgrades.
• Customer service orientation and clear communication skills.
• Familiarity with Windows 11 support is preferred but not required.
• Experience with enterprise imaging and deployment is advantageous.
• Understanding of information security basics and data privacy.

Responsibilities

• Support day-to-day activities of a computer and docking station refresh project.
• Perform computer imaging and deployment according to agency procedures.
• Replace computers, docking stations, peripherals, and related hardware.
• Assist with data migration from existing systems to replacement computers.
• Troubleshoot and repair computer systems, hardware, and peripherals.
• Install, maintain, move, test, upgrade, and replace hardware and software.
• Provide technical assistance for application and hardware issues.
• Maintain security controls over software and systems.
• Prepare and maintain service records and technical documentation.
• Assist users with system, subsystem, and software application issues.
• Support data access and transfers involving local, state, or federal databases as required.
• Work with subject matter experts and project management teams.
• Provide professional and responsive end-user customer service.
• Handle multiple tasks while prioritizing and meeting deadlines.
• Safely lift and relocate equipment weighing up to 30 lbs.

Job description

We are looking for 2 Level 1 Support Technicians to support a large-scale computer and docking station refresh project. The role involves hands-on hardware support, computer imaging, equipment replacement, data migration, troubleshooting, and end-user technical assistance.

The ideal candidate should have strong PC hardware, Windows operating systems, troubleshooting, customer service, and hardware/software installation experience. Windows 11 technical support experience is preferred but not required.

• Support the day-to-day activities of a computer and docking station refresh project.
• Perform computer imaging and deployment according to established agency procedures.
• Replace computers, docking stations, peripherals, and related hardware.
• Assist with data migration from existing systems to replacement computers.
• Troubleshoot and repair computer systems, hardware, and peripherals.
• Install, maintain, move, test, upgrade, and replace hardware and software.
• Provide technical assistance for application and hardware-related issues.
• Maintain appropriate security controls over software and systems.
• Prepare and maintain service records and technical documentation.
• Assist users with system, subsystem, and software application issues.
• Support data access and transfers involving local, state, or federal databases as required.
• Work closely with agency subject matter experts and project management teams.
• Provide professional and responsive end-user customer service.
• Handle multiple tasks while prioritizing work and meeting project deadlines.
• Safely lift and relocate equipment weighing up to 30 lbs.

Required Skills

• 1+ year of experience in technical support, computer operations, or a related field.
• PC hardware and peripheral troubleshooting.
• Computer imaging and hardware replacement.
• Hardware/software installation and upgrades.
• Windows Operating Systems.
• Personal computer support and troubleshooting.
• Knowledge of computer components, printers, and peripherals.
• Technical assistance for hardware and software problems.
• Basic understanding of information security practices and procedures.
• Strong oral and written communication skills.
• Ability to work cooperatively in a professional team environment.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lift and relocate 30 lbs.
• High school diploma or equivalent.
• Windows 11 technical support experience.
• Experience with enterprise computer imaging and deployment.
• Experience working in government or enterprise IT environments.
• Experience with docking stations and enterprise peripherals.