IT Support Technician NEW

Dutech Systems; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Dutech Systems in Austin, TX seeks an entry-level IT support assistant to assist with hardware refresh projects, image and configure computers, and provide end-user support.

You will work closely with the project team to migrate data, troubleshoot issues, and ensure security controls are followed while delivering professional customer service. Responsibilities include documenting changes, assisting with testing and deployment, and lifting equipment up to 30 lbs.

Qualifications

• At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
• Knowledge of personal computers, components, printers, and basic IT terminology.
• Experience troubleshooting and maintaining computer hardware and software.
• Working knowledge of Windows Operating Systems.
• Experience with MS Office Suite; WordPerfect experience is a plus.
• Strong customer service, communication, organizational, and troubleshooting skills.
• Ability to work effectively as part of a team.
• Understanding of basic information security practices and procedures.
• High School Diploma or equivalent.

Responsibilities

• Assist with the day-to-day activities of a computer and docking station refresh project.
• Image and configure new computers according to agency-provided procedures.
• Replace existing computers, docking stations, and related hardware.
• Assist with migrating user data from existing computers to new systems.
• Install, maintain, move, test, and upgrade computer hardware and software.
• Troubleshoot computers, peripherals, printers, and basic software issues.
• Provide technical assistance and support to end users.
• Document hardware replacements, service activities, and equipment changes.
• Follow agency procedures and maintain required security controls.
• Assist with testing and deployment of new and existing hardware/software.
• Work closely with the agency SME and Project Manager as part of a project team.
• Provide professional customer service and communicate effectively with users.
• Assist with monitoring and supporting computer systems, applications, and related IT environments.
• Handle multiple tasks, prioritize assignments, and meet project deadlines.
• Lift and relocate equipment weighing up to 30 lbs.

Skills

Windows OS

MS Office Suite

Troubleshooting

Hardware troubleshooting

Printer support

Customer service

Communication

Teamwork

Security basics

Education

High School Diploma or equivalent

Tools

MS Office Suite

WordPerfect

Job description

• Assist with the day-to-day activities of a computer and docking station refresh project.
• Image and configure new computers according to agency-provided procedures.
• Replace existing computers, docking stations, and related hardware.
• Assist with migrating user data from existing computers to new systems.
• Install, maintain, move, test, and upgrade computer hardware and software.
• Troubleshoot computers, peripherals, printers, and basic software issues.
• Provide technical assistance and support to end users.
• Document hardware replacements, service activities, and equipment changes.
• Follow agency procedures and maintain required security controls.
• Assist with testing and deployment of new and existing hardware/software.
• Work closely with the agency SME and Project Manager as part of a project team.
• Provide professional customer service and communicate effectively with users.
• Assist with monitoring and supporting computer systems, applications, and related IT environments.
• Handle multiple tasks, prioritize assignments, and meet project deadlines.
• Lift and relocate equipment weighing up to 30 lbs.

Required Qualifications

• At least 1 year of experience supporting computers, hardware, peripherals, or IT systems.
• Knowledge of personal computers, components, printers, and basic IT terminology.
• Experience troubleshooting and maintaining computer hardware and software.
• Working knowledge of Windows Operating Systems.
• Experience with MS Office Suite; WordPerfect experience is a plus.
• Strong customer service, communication, organizational, and troubleshooting skills.
• Ability to work effectively as part of a team.
• Understanding of basic information security practices and procedures.
• High School Diploma or equivalent.

Preferred: Windows 11 technical support experience.