Support Staff - Perry Hall

Health Solutions; Pueblo (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Generous PTO

Subsidized YMCA membership

Tuition reimbursement

FSA

Job summary

Health Solutions in Colorado is seeking a full-time Support Staff member to join our Perry Hall facility. You will provide front desk reception, answer phones, schedule client appointments, and assist with electronic health record maintenance in a fast-paced behavioral health setting.

The role requires a high school diploma or GED, at least one year of receptionist experience, strong interpersonal skills, and flexibility.

Qualifications

• High school diploma or GED required.
• One year minimum receptionist experience.
• Excellent interpersonal relationship skills.
• Demonstrated understanding of appropriate boundaries.
• Demonstrated flexibility and adaptability.
• Colorado driver’s license and reliable transportation.
• Must be able to travel to Trinidad & Walsenburg.

Responsibilities

• Provide front desk reception and customer service at multiple locations.
• Operate phones/phone system and schedule client appointments.
• Verify client payer eligibility and process Release of Information requests.
• Maintain and balance cash drawer; complete client enrollments.
• Process and upload records to the electronic health record system.
• Covers at various locations as assigned; perform other duties as needed by supervisor.

Skills

Computer skills

Interpersonal skills

Receptionist experience

Professional boundaries

Flexibility

Driver's license

Education

High school diploma or GED

Tools

EHR system

Job description

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.We’re hiring full-time Support Staff to work at our Perry Hall facility.What You’ll Be DoingAs a member of the Support Staff, you would be working in a fast-paced behavioral healthcare and addiction recovery practice. Creating and sustaining positive, compassionate interactions with clients and co-workers, and providing high quality service will be central to the work you do. Your attention to detail and problem-solving skills will be important to your responsibilities.Specifically, the Support Staff memberProvides exemplary customer service;Strong computer/technology skillsWorks hours that cover agency hours (hours may vary by location and programmatic needs);Covers front desk reception;Operates phones/phone system;Scans and uploads records to the electronic health record;Verifies client payer eligibility;Schedules client appointments as requested;Processes Release of Information requests;Process medical recordsPerformance measuresProcessing report for reviewBalances cash drawer/box;Maintains client electronic health records as needed;Completes client phone enrollments;Completes other departments’ job requests as needed;Covers at various locations as assigned;Performs other duties as assigned by supervisor.What You’ll Like About UsCompetitive pay. $17.22 an hour (Depends on education and related experience)Generous benefits package. For most positions, includes paid holidays, generous PTO, Subsidized YMCA membership, tuition reimbursement, and FSAInsurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.EAP, LifeLock, Direct Path, Life and AD&DRetirement 403(b) with employer match up to 6%Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefitsSchool age childcareEmployee recognition and celebrationsWarm and friendly work environment in which staff respect and learn from one anotherOpportunities to serve our neighbors in Pueblo, Huerfano, and Las Animas Counties.What We’re Looking For—The Must-HavesHigh school diploma or GED equivalentOne year of receptionist experience, including basic computer and keyboarding skillsExcellent interpersonal relationship skillsDemonstrated understanding of appropriate boundariesDemonstrated flexibilityColorado driver’s license and access to reliable transportation during work hoursMust be able to travel to Trinidad & WalsenburgWhat We’d Like to See in You—The Nice-to-HavesMedical support experienceSpanish language skillsAbility to adapt to changes in technologyHealth Solutions expects all staff toAdapt to change in the workplace and use change as an opportunity for innovation and creativity;Take ownership of problems, brainstorm resolutions, use sound judgment in selecting solutions to problems, and then demonstrate consistent follow through;Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work;Inspire and model collaborative teamwork; andDemonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.Closing Date: 01/31/2027 EOE, M/F