Administrative Assistant - Crisis Service

Health Solutions; Pueblo (CO); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Generous benefits package

Paid holidays

PTO (paid time off)

Retirement plan 403(b) match

Job summary

Health Solutions is seeking a dedicated Administrative Assistant for Crisis Services at our Pueblo area location. You will be the first contact for individuals in crisis, delivering compassionate service while ensuring a safe environment and connecting clients to resources.

Responsibilities include reception, documentation in electronic health records, coordination of referrals, and client intake support.

Qualifications

• High school diploma or GED.
• At least 1 year of office-based administrative experience.
• Basic computer and keyboarding skills.
• Excellent interpersonal and communication skills.
• Current Colorado driver license and reliable transportation.

Responsibilities

• Provides exemplary customer service to individuals and families in crisis.
• Serves as the initial point of contact for behavioral health crisis situations.
• Covers front desk reception and manages building entry/exit.
• Manages multiple phone lines and coordinates referrals and scheduling.
• Documents in electronic health record systems and tracks records.
• Assists with client intake, staff scheduling, and program coordination.
• Partners with the Director of Crisis Services to support operations and training.

Skills

Interpersonal skills

Communication skills

Keyboarding

Education

High school diploma / GED

Tools

Electronic health records (EHR)

Job description

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.We’re hiring full-time Administrative Assistant Crisis Service to work at our 1302 Chinook Location.What You’ll Be DoingAs the first point of contact for individuals experiencing a behavioral health crisis, you will provide compassionate customer service, ensure a safe and welcoming environment, and connect clients with the support and resources they need. You will manage reception operations, maintain accurate documentation and records within electronic health systems, and coordinate referrals, scheduling, and administrative activities that support crisis services. This role also assists with client intake processes, staff and training coordination, supply management, and other operational functions that help ensure high-quality care and efficient program operations.RESPONSIBILITIES: As an Administrative Assistant Crisis Service under the supervision of the Director of Crisis Services, you will:Provides exemplary customer serviceServes as the initial point of contact for individuals and families experiencing behavioral health crisis, ensuring a trauma informed approachCompletes 27-65 paperwork for outpatient offices and crisis services; scans and uploads 27-65 records to the electronic health records systemsCovers front desk reception and manages entry/exit from the buildingOperates multiple phone linesAssists with coordination of client placement for higher levels of careCoordinates and maintains documentation, as needed, in client electronic health record systemsMonitors and orders supplies for Crisis Living Room, including promo supplies and brochuresCompletes referral tracking documentation for clients arriving at the Crisis Living RoomMay be required to wand and otherwise assist with storage of personal belongings for clients to reduce and manage potential safety risksUpdates the Solari portal to align internal and state level dataAssists with staff scheduling and coordinates PRN coverage, as neededMay be requested to complete Crisis Professional Training in order to assist with clinical coverage, as neededAssists with coordination and scheduling for the Peer Training Academy as neededServes as an administrative assistant for the Director of Crisis Services, as neededPerforms other duties as assigned by team lead, supervisor, or director.Physical Requirements:Requires sitting for prolonged periods of timeOccasionally lifts and carries items up to 20 poundsRequires working under stress in emergency situationsOccasional exposure to communicable diseases and bodily fluidsRequires frequent use of a computer, keyboard and mouseWhat You’ll Like About UsCompetitive pay $ Hourly (Dependent on experience, certification and shift)Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness programInsurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTDRetirement 403(b) with employer match up to 6%Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insuranceChildcareFlexible work scheduleEmployee recognitions and celebrationsWarm and friendly work environment in which staff respect and learn from one anotherWhat we’re looking For—The Must-HavesA high school/general equivalency diplomaOne year of office-based administrative experienceBasic computer and keyboarding skillsExcellent interpersonal relationship and communication skillsCurrent Colorado Driver License and access to transportation during work hoursWhat we’d Like to See in you—the Nice-to-HavesBehavioral health experienceAbility to speak SpanishHealth Solutions expects all staff toAdapt to change in the workplace and use change as an opportunity for innovation and creativity.Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.Inspire and model collaborative teamwork and Human Kindness; andDemonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.Must already be authorized to work in the US; sponsorships not available.Closing Date: 01/31/2027 EOE, M/F