Administrative Assistant - Crisis Service (56126)

HEALTH SOLUTIONS; Pueblo (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits package

Medical, Dental, Vision insurance

Retirement plan with employer match

Tuition reimbursement

Flexible schedule

Job summary

Health Solutions is seeking a full-time Administrative Assistant for Crisis Services in Pueblo, CO. The role involves handling reception, documentation, referrals, and scheduling to support our crisis services team.

You will be the first point of contact for individuals in crisis, ensuring a safe, trauma-informed environment. Requires high school diploma and basic computer skills; Colorado license preferred.

Qualifications

• High school diploma or equivalent.
• At least 1 year of administrative office experience.
• Basic computer and keyboarding skills.
• Strong interpersonal relationship and communication skills.
• Current Colorado Driver License and access to transportation during work hours.

Responsibilities

• Provide exemplary customer service as the first point of contact.
• Manage front desk reception and operate multiple phone lines.
• Complete 27-65 paperwork for outpatient and crisis services; upload records to EHR.
• Coordinate referrals, scheduling, and administrative activities for crisis services.
• Assist with client intake processes, staff scheduling, and supply management.
• Support coordination of Peer Training Academy and Crisis Living Room operations.

Skills

Customer service

Interpersonal skills

Administrative tasks

Computer skills

Driver's license

Education

High School Diploma

Tools

Electronic health records

Job description

Job Details: Job Location: Crisis Services (Walk-In Center) - Pueblo, CO, Position Type: Full Time, Education Level: High School, Salary Range: $17.22 - $17.22Hourly, Travel Percentage: Up to 25%, Job Shift: Day, Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring full-time Administrative Assistant Crisis Service to work at our 1302 Chinook Location.

What You’ll Be Doing

As the first point of contact for individuals experiencing a behavioral health crisis, you will provide compassionate customer service, ensure a safe and welcoming environment, and connect clients with the support and resources they need. You will manage reception operations, maintain accurate documentation and records within electronic health systems, and coordinate referrals, scheduling, and administrative activities that support crisis services. This role also assists with client intake processes, staff and training coordination, supply management, and other operational functions that help ensure high-quality care and efficient program operations.

RESPONSIBILITIES:

• Provides exemplary customer service
• Serves as the initial point of contact for individuals and families experiencing behavioral health crisis, ensuring a trauma informed approach
• Completes 27-65 paperwork for outpatient offices and crisis services; scans and uploads 27-65 records to the electronic health records systems
• Covers front desk reception and manages entry/exit from the building
• Operates multiple phone lines
• Assists with coordination of client placement for higher levels of care
• Coordinates and maintains documentation, as needed, in client electronic health record systems
• Monitors and orders supplies for Crisis Living Room, including promo supplies and brochures
• Completes referral tracking documentation for clients arriving at the Crisis Living Room
• May be required to wand and otherwise assist with storage of personal belongings for clients to reduce and manage potential safety risks
• Updates the Solari portal to align internal and state level data
• Assists with staff scheduling and coordinates PRN coverage, as needed
• May be requested to complete Crisis Professional Training in order to assist with clinical coverage, as needed
• Assists with coordination and scheduling for the Peer Training Academy as needed
• Serves as an administrative assistant for the Director of Crisis Services, as needed
• Performs other duties as assigned by team lead, supervisor, or director.

Physical Requirements:

• Requires sitting for prolonged periods of time
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Occasional exposure to communicable diseases and bodily fluids
• Requires frequent use of a computer, keyboard and mouse

What You’ll Like About Us

• Competitive pay $ Hourly (Dependent on experience, certification and shift)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations

Warm and friendly work environment in which staff respect and learn from one another

Qualifications: What we’re looking For—The Must-Haves

• A high school/general equivalency diploma
• One year of office-based administrative experience
• Basic computer and keyboarding skills
• Excellent interpersonal relationship and communication skills
• Current Colorado Driver License and access to transportation during work hours

What we’d Like to See in you—the Nice-to-Haves

• Behavioral health experience
• Ability to speak Spanish

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
• Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
• Inspire and model collaborative teamwork and Human Kindness; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.

Must already be authorized to work in the US; sponsorships not available.

Closing Date: 01/31/2027 EOE, M/F