Support Staff - Crisis

Health Solutions; Pueblo (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits package

PTO and holidays

Job summary

Health Solutions is a premier wellness center in Southern Colorado seeking full-time Support Staff for Crisis Services. You will be the first point of contact for clients, visitors, and partners, handling intake, documentation, and reception tasks in a fast-paced environment.

Responsibilities include managing electronic health records, verifying payer eligibility, ordering supplies, and supporting clinic operations with a strong emphasis on safety and confidentiality.

Qualifications

• High school diploma or GED.
• One year of secretarial experience.
• Basic computer and keyboarding skills.
• Excellent interpersonal relationship skills.
• Current Colorado Driver License and access to transportation during work hours.

Responsibilities

• Provide exemplary customer service.
• Engage with individuals who might be experiencing behavioral health crisis.
• Complete 27-65 paperwork for outpatient offices and crisis services.
• Cover front desk reception.
• Operate multiple phone lines.
• Scan and upload 27-65 records to the EHR.
• Verify client payer eligibility.
• Maintain client electronic health records as needed.
• Order office supplies for CLR and Respite.
• Complete checklists for patient check-ins at CLRM.
• Complete other department’s job requests as needed.
• Order and stock promo supplies and brochures.
• May be required to wand clients for safety risks.

Skills

Customer service

Adaptability

Problem solving

Attention to detail

Teamwork

Education

High school diploma or GED

Tools

Electronic Health Records (EHR) system

Job description

Health Solutions is a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.We’re hiring full-time Support Staff to work at our Crisis Services 1302 Chinook Ln..What You’ll Be DoingProvide professional and compassionate support as the first point of contact for clients, visitors, and community partners, including those experiencing behavioral health crises. Coordinate administrative and client service functions by managing documentation, electronic health records, insurance verification, and reception operations. Support efficient clinic operations through inventory management, client intake activities, safety protocols, and other assigned departmental responsibilities.RESPONSIBILITIES: As a Support Staff under the supervision of the Director and Supervisor you will:Provide exemplary customer serviceActively engage with individuals who might be experiencing behavioral health crisisComplete 27-65 paperwork for outpatient offices and crisis servicesCover front desk receptionOperate multiple phone linesScan and uploads 27-65 records to the electronic health recordVerify client payer eligibilityMaintain client electronic health records as neededOrder office supplies/Sysco/Sam’s Club for both CLR and RespiteComplete check list for patient’s checking in at CLRMaintain client electronic health records as neededComplete other department’s job requests as neededOrder and stocks promo supplies and brochuresMay be required to wand clients for safety risksPerforms other duties as assigned by team lead or directorDESIRED ATTRIBUTES:Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity.Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through.Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work.Has the ability to inspire and model collaborative teamwork.Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.Physical Requirements:Requires standing, sitting, driving, and walking for prolonged periods of timeOccasionally lifts and carries items up to 20 poundsRequires working under stress in emergency situationsOccasional exposure to communicable diseases and bodily fluidsRequires frequent use of hands and fingers to operate a computer keyboard and mouseWhat You’ll Like About UsCompetitive pay $17.22 Hourly (Dependent on experience, certification and shift)Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness programInsurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTDRetirement 403(b) with employer match up to 6%Additional Insurance: FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insuranceChildcareFlexible work scheduleEmployee recognitions and celebrationsWarm and friendly work environment in which staff respect and learn from one anotherWhat we’re looking For—The Must-HavesA high school/general equivalency diplomaOne year of secretarial experienceBasic computer and keyboarding skillsExcellent interpersonal relationship skillsCurrent Colorado Driver License and access to transportation during work hoursWhat we’d Like to See in you—the Nice-to-HavesMedical support experienceAbility to speak SpanishHealth Solutions expects all staff toAdapt to change in the workplace and use change as an opportunity for innovation and creativity.Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.Inspire and model collaborative teamwork and Human Kindness; andDemonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility in customer service.Must already be authorized to work in the US; sponsorships not available.Closing Date: 01-13-2027 EOE, M/F