Support Staff (Front Desk Receptionist)

West River Mental Health; Rapid City (SD); Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401K

Life insurance

Short-term disability

Long-term disability

EAP

PTO

Paid holidays

Floating holidays

Flexible schedule

Descripción de la vacante

West River Mental Health in Rapid City, SD is seeking a Front Desk Receptionist to join our patient-centered team. You will manage a multi-line phone system, schedule appointments, and handle initial paperwork in a welcoming environment.

The role requires strong communication, HIPAA compliance, and basic computer skills; experience with medical records is preferred. We offer benefits and a flexible schedule to support work-life balance.

Formación

• Ability to professionally interact and communicate in person and over the phone.
• Skill in answering a multi-line phone system.
• Ability to prioritize tasks and multitask.
• Advanced computer skills.
• Ability to comply with HIPAA regulations.
• Ability to accurately account for money collected.
• Maintain up-to-date required company trainings.
• Possess a South Dakota drivers license and vehicle liability insurance; able to operate a vehicle in all weather conditions.

Responsabilidades

• Extensive phone and face-to-face contact; schedule client appointments.
• Prepare initial client paperwork and letters; verify client information; collect fees.
• Complete required client paperwork; maintain electronic provider scheduling and medical records; provide general office support.

Conocimientos

Interpersonal communication

Phone system handling

Prioritization & multitasking

Advanced computer skills

HIPAA compliance

Cash handling

Training compliance

valid SD driver license & insurance

Educación

High school diploma or equivalent; med records preferred

Herramientas

Microsoft Office

Descripción del empleo

Job Description

Looking for a career in mental healthcare and also looking for a fantastic work and life balance? Join the team at West River Mental Health where we strive to be the premier provider in the Black Hills. West River Mental Health has been providing mental health care in Western South Dakota since 1948 and is the largest, most advanced community mental healthcare facility in the region.

Front Desk Receptionist (Support Staff)

West River Mental Health is accepting applications for a full-time or part-time Front Desk Receptionist (Support Staff). We are seeking a multi-tasking, people-oriented and highly motivated individual with time management skills. The Front Desk Receptionist creates a welcoming environment for clients and visitors, while managing a multi-line phone system, all aspects of electronic provider scheduling, medical records and general office support as needed. Professionalism, positive attitude and ability to work one-on-one with clients and staff is a must.

Responsibilities include extensive phone and face to face contact, scheduling client appointments, preparing initial client paperwork and letters, verifying client information, collecting fees, and completing required client paperwork.

Benefits

• health
• dental
• 401K
• life insurance
• short term disability
• long-term disability
• EAP
• PTO
• paid holidays
• floating holidays
• flexible schedule to accommodate important personal and family memories as well as encouraging professional growth

Knowledge, Skills, And Abilities

• Ability to professionally interact and communicate in person and over the phone.
• Skill in and ability to answer multi-line phone system.
• Skill in and ability to prioritize tasks and multi-task.
• Advanced computer skills.
• Skill in and ability to comply with HIPAA regulations.
• Skill in and ability to accurately account for money collected.
• Ability to maintain up-to-date required company trainings.
• Ability to maintain a South Dakota driver's license and vehicle liability insurance and safely operate a vehicle in all weather conditions

Physical Dimensions

Hand and finger dexterity for computer keyboarding. Requires prolonged sitting, standing, and frequent bending, stooping and light to moderate lifting exerting up to 25 pounds occasionally, and/or up to 10 pounds of force frequently to move objects.

Education and Experience

High school diploma or equivalent acceptable experience. Excellent computer skills in a Microsoft environment required. Medical records experience is preferred.

This job is a Section 3 eligible job opportunity. We encourage applications from individuals that are low income and/or live in Public Housing and/or receive a Section 8 voucher.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Summary

Rapid City is a community of 60,000 located in the beautiful Black Hills of Western South Dakota. Excellent schools, diverse community activities, and abundant recreational opportunities enhance our community. If you are seeking a city that offers big adventure yet rich with history and culture, Rapid City is it! You can have it all, from adrenaline-charged outdoor activities to thoughtful cultural pursuits and all the heart-stopping scenery in between. Rapid City sits in the heart of the Black Hills of South Dakota and is the second largest city in South Dakota. Rapid City is within an hour’s drive of six national parks and monuments and surrounded by a local culture that's rich with history and artistic expression.

You may visit our website at for more information about who we are, job descriptions, and a summary of benefits.