Support Staff - Crisis (55992)

HEALTH SOLUTIONS; Pueblo (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits package

401(k) retirement plan with employer?匹

Job summary

Health Solutions in Pueblo, CO is seeking a full-time Support Staff member for Crisis Services located at 1302 Chinook Ln. You will be the first point of contact for clients in behavioral health crises, handling documentation, EHR, insurance verification, and reception tasks.

You will also support clinic operations, inventory, safety protocols, and cross-department requests while providing compassionate service in a fast-paced setting.

Qualifications

• A high school diploma or GED is required.
• One year of secretarial experience is required.
• Basic computer and keyboarding skills are required.
• Excellent interpersonal relationship skills are required.
• Current Colorado driver license and access to transportation during work hours are required.

Responsibilities

• Provide professional and compassionate support as the first point of contact for clients, visitors, and community partners, including those experiencing behavioral health crises.
• Coordinate administrative and client service functions by managing documentation, electronic health records, insurance verification, and reception operations.
• Support efficient clinic operations through inventory management, client intake activities, safety protocols, and other assigned departmental responsibilities.
• Cover front desk reception and operate multiple phone lines.
• Scan and upload 27-65 records to the electronic health record and verify client payer eligibility.

Skills

Secretarial experience

Basic computer skills

Interpersonal skills

Driver license

Spanish (nice-to-have)

Education

High school diploma or GED

Job description

Job Details: Job Location: Crisis Services (Walk-In Center) - Pueblo, CO 81001, Position Type: Full Time, Education Level: High School, Salary Range: $17.22 - $17.22 Hourly, Travel Percentage: Negligible, Job Shift: Day, Job Category: Admin - Clerical, Health Solutionsis a premier wellness center focused on whole person care. With over 400 employees in Southern Colorado, you would be joining a mighty team of support and administrative staff, clinicians, physicians, nurses, and others in our efforts to improve the health and wellbeing of our community.

We’re hiring an additional full-timeSupport Staffto work at ourCrisis Services 1302 Chinook Ln.

What You’ll Be Doing

Provide professional and compassionate support as the first point of contact for clients, visitors, and community partners, including those experiencing behavioral health crises. Coordinate administrative and client service functions by managing documentation, electronic health records, insurance verification, and reception operations. Support efficient clinic operations through inventory management, client intake activities, safety protocols, and other assigned departmental responsibilities.

RESPONSIBILITIES:

• Provide exemplary customer service
• Actively engage with individuals who might be experiencing behavioral health crisis
• Complete 27-65 paperwork for outpatient offices and crisis services
• Cover front desk reception
• Operate multiple phone lines
• Scan and uploads 27-65 records to the electronic health record
• Verify client payer eligibility
• Maintain client electronic health records as needed
• Order office supplies/Sysco/Sam’s Club for both CLR and Respite
• Complete check list for patient’s checking in at CLR
• Maintain client electronic health records as needed
• Complete other department’s job requests as needed
• Order and stocks promo supplies and brochures
• May be required to wand clients for safety risks
• Performs other duties as assigned by team lead or director

DESIRED ATTRIBUTES:

• Is adaptable to change in the workplace and uses change as an opportunity for innovation and creativity.
• Takes ownership of problems, has ability to brainstorm different problem resolution paths, uses sound judgment in selecting solutions to problems, and demonstrates consistent follow through.
• Has job knowledge and skills to perform the fundamental job functions and is able and willing to assume greater responsibility over time regarding the scope of work.
• Has the ability to inspire and model collaborative teamwork.
• Demonstrates an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility.

Physical Requirements:

• Requires standing, sitting, driving, and walking for prolonged periods of time
• Occasionally lifts and carries items up to 20 pounds
• Requires working under stress in emergency situations
• Occasional exposure to communicable diseases and bodily fluids
• Requires frequent use of hands and fingers to operate a computer keyboard and mouse

What You’ll Like About Us

• Competitive pay $17.22 Hourly (Dependent on experience, certification and shift)
• Generous benefits package. For most positions, includes paid holidays, generous PTO, EAP, tuition reimbursement, retirement, insurances, FSA, and a premier wellness program
• Insurance: Medical, Dental, and Vision, with low deductibles. Also, Wellness benefits program available.
• HS Funded: EAP, LifeLock, Ask Charlie, Life and AD&D, LTD
• Retirement 403(b) with employer match up to 6%
• Additional Insurance:FSA, Voluntary Life, Sun Life Voluntary benefits, and pet insurance
• Childcare
• Flexible work schedule
• Employee recognitions and celebrations
• Warm and friendly work environment in which staff respect and learn from one another

Qualifications: What we’re looking For—The Must-Haves

• A high school/general equivalency diploma
• One year of secretarial experience
• Basic computer and keyboarding skills
• Excellent interpersonal relationship skills
• Current Colorado Driver License and access to transportation during work hours

What we’d Like to See in you—the Nice-to-Haves

• Medical support experience
• Ability to speak Spanish

Health Solutions expects all staff to

• Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
• Take ownership of problems, brainstorm problem resolutions, and use sound judgment in selecting solutions to problems, and demonstrate consistent follow through.
• Possess the job knowledge and skills to perform the fundamental job functions, and willingly assume greater responsibility over time regarding the scope of work.
• Inspire and model collaborative teamwork and Human Kindness; and
• Demonstrate accommodation, politeness, helpfulness, trust building, appropriate boundaries and flexibility in customer service.

Must already be authorized to work in the US; sponsorships not available.

Closing Date: 01-13-2027 EOE, M/F