Support Staff

FCA Family & Children’s Association; Village of Hempstead (NY); On-site; USD 29,000 - 32,000; Part time

Job summary

FCA Family & Children’s Association is seeking an organized Administrative Support Staff member to support evening operations at the Hempstead Clinic and weekend operations at the Hicksville Clinic. The role serves as a primary contact for clients and clinic staff, bridging communication in English and Spanish.

The part-time position requires a High School Diploma or equivalent, with 1–2 years of administrative experience and proficiency in Microsoft Office.

Qualifications

• High School Diploma or equivalent required; Associate's degree preferred.
• Fluency in English and Spanish is required; capable of professional translation.

Responsibilities

• Manage the front reception areas during designated evening hours at the Hempstead Clinic and morning hours at the Hicksville Clinic, greeting visitors and tracking arrivals.
• Answer, screen, and route incoming clinic calls in both English and Spanish, providing accurate routing, general information, and taking detailed messages.
• Translate agency documents, intake forms, and clinic materials between English and Spanish as required.
• Assist non-English speaking clients with filling out initial paperwork, application intakes, and navigating internal clinic processes.
• Perform general clerical duties including data entry into client tracking systems, digital filing, photocopying, scanning, and distributing clinic mail.
• Coordinate and maintain evening/weekend clinic schedules, arrange meeting rooms, and assist clinic staff with programmatic logistical support.
• Monitor, inventory, and order front office and general programmatic supplies to ensure continuous operations.

Skills

Bilingual English/Spanish

Microsoft Office

Data entry

Clerical duties

Communication skills

Education

High School Diploma

Associate's degree preferred

Tools

Microsoft Office

Job description

Location: Hempstead, NY & Hicksville, NY | Schedule: PT Monday-Thursday 5:00 PM-8:00 PM (Hempstead) & Saturday 9:00 AM-1:00 PM (Hicksville) | Status: Non-Exempt | Salary Range: $21.00-$23.00/hour (12-16 hours/week)

We are seeking a highly organized, professional, and fluently bilingual (English/Spanish) Administrative Support Staff member to join our team. In this multi-faceted role, you will support our evening operations at the Hempstead Clinic and weekend operations at the Hicksville Clinic, serving as a primary point of contact for clients, families, and clinic staff. By bridging communication gaps during peak operational hours, you will help deliver vital community health services seamlessly. This part-time opportunity is ideal for an administrative professional looking to apply their language skills and organizational talents within a supportive, mission-driven environment.

Responsibilities

• Manage the front reception areas during designated evening hours at the Hempstead Clinic and morning hours at the Hicksville Clinic, greeting visitors and tracking arrivals.
• Answer, screen, and route incoming clinic calls in both English and Spanish, providing accurate routing, general information, and taking detailed messages.
• Translate agency documents, intake forms, and clinic materials between English and Spanish as required.
• Assist non-English speaking clients with filling out initial paperwork, application intakes, and navigating internal clinic processes.
• Perform general clerical duties including data entry into client tracking systems, digital filing, photocopying, scanning, and distributing clinic mail.
• Coordinate and maintain evening/weekend clinic schedules, arrange meeting rooms, and assist clinic staff with programmatic logistical support.
• Monitor, inventory, and order front office and general programmatic supplies to ensure continuous operations.

Qualifications

• EDUCATION: High School Diploma or equivalent required; Associate's degree in Business Administration, Secretarial Studies, or related coursework preferred.
• EXPERIENCE:
  • Minimum of 1-2 years of professional administrative, reception, or medical/clinic office support experience.
  • Fluency in both written and spoken English and Spanish is strictly required. Candidates must demonstrate the ability to translate and converse comfortably in professional clinic settings.
  • Willingness and ability to reliably commute to the Hempstead Clinic (Mon-Thu evenings) and the Hicksville Clinic (Saturday mornings).
  • Proficient with Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment (scanners, multi-line phones).
  • Strong interpersonal, organizational, and time-management skills with high attention to cultural competency and confidentiality.

Compensation

The competitive compensation range is reflected within FCA's framework, culture, and values. Individual pay decisions will vary based on skills and experience while still allowing for growth. FCA is proud to be an equal opportunity employer! We celebrate and are committed to creating an inclusive environment for all employees.