Support Staff

Burke; Livingston (TX); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement plan with employer match

Paid vacation and sick leave

Paid holidays

Employer-paid life insurance

Employee Assistance Program (EAP)

Job summary

Burke’s Polk Mental Health Clinic in Livingston, TX seeks a detail-oriented Support Staff member to provide front-office and administrative support, interacting daily with consumers, visitors, clinical staff, and Burke employees. This role involves scheduling, data entry, fee collection, records processing, and general clerical duties.

The position requires a high school diploma, valid Texas driver’s license, and strong communication skills; experience in healthcare settings and MS Word/Windows

Qualifications

• High school diploma or equivalent required.
• Experience in an office setting preferred but not required.

Responsibilities

• Answer and manage a multi-line telephone system.
• Greet and assist consumers, visitors, and staff professionally.
• Collect fees and process payments.
• Data entry and maintaining accurate records.
• Process requests for records and documentation.
• Scan and upload documents into electronic charts.
• Schedule appointments and maintain calendars.
• Provide administrative support to clinical staff.
• Maintain confidentiality per Burke policies.

Skills

Verbal and written communication

Confidentiality

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Windows-based systems

Electronic records systems

Job description

Location: Polk Mental Health Clinic - Livingston, TX
Position Number: P#189
Compensation: $28,329 annually

About the Role

Burke is seeking a professional and detail-oriented Support Staff team member to join the Polk Mental Health Clinic in Livingston. This position provides front-office and administrative support while interacting daily with consumers, visitors, clinical staff, and other Burke employees.

The Support Staff position helps maintain efficient clinic operations through scheduling, data entry, document management, fee collection, and general administrative support. This position requires strong customer service skills, attention to detail, and the ability to maintain confidentiality and professionalism.

What You'll Do

• Answer and manage a multi-line telephone system.
• Greet and assist consumers, visitors, and staff in a professional and courteous manner.
• Collect fees and process payments.
• Perform data entry and maintain accurate records.
• Process requests for records and documentation.
• Scan and upload documents into electronic charts.
• Assist clinical staff with administrative support tasks.
• Schedule appointments and maintain calendars.
• Perform general office duties as assigned.
• Maintain confidential information in accordance with Burke policies and procedures.

Qualifications

Required

• High school diploma or equivalent.
• Valid Texas driver's license.
• Driving record that meets Burke's insurance requirements.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Ability to provide courteous and professional customer service to consumers, visitors, and staff.

Preferred

• One (1) year of office or administrative experience.
• Experience working in a medical, behavioral health, or related healthcare setting.
• Working knowledge of Microsoft Word and Windows-based systems.
• Experience using electronic records systems.
• Experience with office equipment, scheduling, and general office procedures.

Work Schedule

• Monday - Friday
• 8:00 a.m. - 5:00 p.m.

Eligible full-time employees enjoy a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Retirement plan with employer match
• Paid vacation and sick leave
• Paid holidays
• Employer-paid life insurance
• Employee Assistance Program (EAP)

Physical Requirements

• Ability to communicate effectively using visual, auditory, and verbal skills.
• Ability to walk, bend, kneel, and lift up to 50 pounds.
• Ability to sit and stand for extended periods.
• Ability to operate a motor vehicle as needed.
• Manual dexterity sufficient to perform job duties and operate office equipment.

Equal Opportunity Employer

Burke is an Equal Opportunity Employer and does not discriminate based on race, color, sex, sexual orientation, national origin, religion, age, disability, or any other protected characteristic unless such characteristic is a bona fide occupational qualification.

Applicants must provide proof of identity and employment authorization as part of the hiring process. Final candidates are subject to background and driving record checks as part of Burke's pre-employment screening process.