Support Specialist II

ITinspired; Baton Rouge (LA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/Gym Membership reimbursement

Company paid PTO

401k matching up to 6%

Quarterly bonus structure

Pet-Friendly Office

Remote work opportunities

Job summary

A tech support company is seeking a dedicated IT support technician to provide technical support for hardware and software issues. Responsibilities include troubleshooting, user account management, and desktop/server administration. Ideal candidates will have experience with Windows environments and effective communication skills. The position offers company-paid benefits, including health insurance, 401k matching, and opportunities for remote work. Potential travel to client locations may be required.

Qualifications

• Ability to troubleshoot hardware and software issues.
• Experience with user account management and ticketing systems.
• Knowledge in desktop and server administration.

Responsibilities

• Provide technical support to clients via various channels.
• Manage user accounts and troubleshoot reported issues.
• Maintain desktop and server environments.

Skills

Basic hardware and software troubleshooting

Documentation and Ticket Management

Basic user account management

Desktop and Server Administration

Basic VoIP telephony experience

Working knowledge of switching and routing

Education

Technical training or equivalent experience

Tools

Windows 10

Microsoft Server 2012-2019

Office 365

Google Workspace

Carbonite

VMware

Hyper-V

Job description

• Additional technical training and/or experience can substitute for education requirements.
• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Required Experience

• Basic hardware and software troubleshooting (In person, Remote, Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.
• Desktop and Server Administration (Windows 10 and Server 2012-2019).
• Low level training and instruction when necessary.
• Working knowledge and experience with basic switching and routing.
• Basic VoIP telephony experience and administration.
• Desktop OS: Microsoft Windows 10 and Mac OS.
• Server OS: Microsoft Server 2012-2019
• Office Suite: 2019/Office 365
• Email: Google Workspace and Office 365, Microsoft Exchange.
• Backup: Carbonite, Cloudberry, and Veeam
• Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, and Cloudflare.

Preferred Experience:

• Server Administration: Active Directory, Group Policy, SQL, Exchange, SCCM, SharePoint.
• SAN/NAS: Synology and QNAP.
• Virtualization: VMware and Hyper-V.

Additional Information

• Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business.
• Travel: Some travel might be necessary. Travel expenses are reimbursed.
• Hours of Operation: Weekdays from 8am to 5pm, on call support as needed.
• Reporting to Work: Report to our office unless dispatched ahead of time.
• Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.

Company Paid Benefits and Perks

• Mileage reimbursement at the current IRS reimbursement rate
• Health/Gym Membership reimbursement up to $25.00 per month.
• Company Paid Time Off (PTO/UTO).
• Company Wellness Program and Initiatives.
• Company paid Health insurance plan (POS Copay or HSA).
• Company paid Dental insurance plan.
• Company paid Vision insurance plan.
• Company paid Employee Assistance Program.
• Company paid Accidental Death & Dismemberment Insurance.
• Company paid Short-Term and Long Term Disability Insurance.
• Company paid Life Insurance Policy for $100,000.00.
• Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
• Company paid Technical training when available and approved by management.
• Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
• Quarterly Bonus Structure based on job performance.
• Employee of the Quarter program with Bonus.
• Casual Friday Dress Code.
• Pet Friendly Office.
• Remote work from home opportunities.
• Monthly and Quarterly company paid socials and events.