Service Specialist I

ITinspired; Baton Rouge (LA); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/Gym Membership reimbursement

Company Paid Time Off (PTO)

Company wellness programs

Company paid health insurance

Company paid dental insurance

Company paid vision insurance

Company paid Employee Assistance Program

Company paid disability insurance

401k with matching

Training and certification vouchers

Quarterly bonuses

Employee of the Quarter program

Pet-friendly office

Company paid socials and events

Job summary

A technology solutions company in Baton Rouge is seeking a Service Specialist to manage initial client service experiences by resolving incoming calls, logging issues, and performing maintenance tasks. The ideal candidate has a High School Diploma or higher, technical training, and experience in hardware/software troubleshooting. The position involves some travel and offers generous company-paid benefits including health insurance and PTO. This role supports both remote work opportunities and in-office responsibilities.

Qualifications

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be part of the solution.

Responsibilities

• Field incoming phone calls, log tickets and resolve initial issues.
• Escalate unresolved issues to higher-level specialists.
• Conduct routine checks for patch compliance and security definitions.

Skills

Basic level hardware and software troubleshooting (Remote/Phone Support)

Documentation and Ticket Management

Basic level user account management

Desktop and Server Administration

Effective communication

Education

High School Diploma

2 or 4-year degree from an accredited college or university

Technical training and experience

Tools

Microsoft Windows 10

Windows Server 2012-2019

Office 365

Google Workspace

Carbonite

Cloudberry

Veeam

Job description

• Responsible for initial client service experience, fielding incoming phone calls, logging tickets and resolving any initial issues that can be quickly resolved over the phone.
• Any issues that cannot be resolved by the Service Specialist I will be escalated to either a Service Specialist II or a Support Specialist.
• Responsible for other maintenance tasks such as routine checks for patch compliance and updated security definitions and producing proactive company health reports.

Positions Available

• Full-Time

Education Requirements

• High School Diploma is a minimum.
• 2 or 4-year degree from an accredited college or university is preferred.
• Technical training and experience can substitute for education requirements.
• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Preferred Experience:

• Basic level hardware and software troubleshooting (Remote/Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic level user account management, password resets, add/delete email accounts.
• Basic level Desktop and Server Administration (Windows 10 and Server 2012-2019)
• Desktop OS: Microsoft Windows 10, MacOS.
• Server OS: Microsoft Server 2012-2019.
• Office Suite: 2019/Office 365
• Email: Google Workspace and Office 365, Microsoft Exchange
• Backup: Carbonite, Cloudberry, Veeam
• Certification(s): A+ or Network+ preferred

Additional Information

• Work Location: Baton Rouge, LA in the ITinspired office.
• Travel: Some travel might be necessary. Travel expenses are reimbursed. Reliable transportation is required.
• Hours of Operation: Weekdays from 8 am to 5 pm.
• Reporting to Work: Report to our office unless dispatched ahead of time.
• Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.

Company Paid Benefits and Perks

• Mileage reimbursement at the current IRS reimbursement rate
• Health/Gym Membership reimbursement up to $25.00 per month.
• Company Paid Time Off (PTO/UTO).
• Company Wellness Program and Initiatives.
• Company paid Health insurance plan (POS Copay or HSA).
• Company paid Dental insurance plan.
• Company paid Vision insurance plan.
• Company paid Employee Assistance Program.
• Company paid Accidental Death & Dismemberment Insurance.
• Company paid Short-Term and Long Term Disability Insurance.
• Company paid Life Insurance Policy for $100,000.00.
• Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
• Company paid Technical training when available and approved by management.
• Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
• Quarterly Bonus Structure based on job performance.
• Employee of the Quarter program with Bonus.
• Casual Friday Dress Code.
• Pet Friendly Office.
• Remote work from home opportunities.
• Monthly and Quarterly company paid socials and events.