Systems & Network Administrator: Baton Rouge, LA

TurnKey Solutions, LLC.; Baton Rouge (LA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Excellent healthcare benefits

PTO

Bonus program

Training opportunities

Job summary

A technology solutions provider in Baton Rouge is looking for a Systems & Network Administrator to deliver top-tier support both onsite and remotely. Responsibilities include handling technical issues related to Microsoft technologies and networking. Candidates must possess substantial IT support experience, strong communication skills, and relevant certifications. The position offers excellent healthcare benefits and a competitive salary range from $58,000 to $82,000 depending on experience.

Qualifications

• 5 - 10 years IT support experience in enterprise environments.
• Ability to pass vocational proficiency tests.
• Strong communication skills required.

Responsibilities

• Provide highest tier technical support to clients.
• Maintain communication with customers on incident progress.
• Document time and expenses related to support.

Skills

Microsoft Core Business Applications

Network Connectivity

Customer Service

Communication Skills

Education

IT-related coursework (2 years)

Certifications (Microsoft, Citrix, etc.)

Tools

Watchguard Firewall

Windows Server

Citrix

VMware

Job description

Overview

The Systems & Network Administrator is responsible for providing the highest tier of onsite and remote support to our clients.This relates to all technology, to include workstations, servers, printers, networks, and vendor specific hardware and software.This position requires the candidate to identify user problems promptly, develop solutions and always maintain our high level of customer satisfaction.

A typical week

Based out of our Baton Rouge office, this position will include onsite service at our client’s offices in the area with occasional onsite service in the New Orleans area.

Benefits

Benefits include: Excellent healthcare benefits, PTO, bonus program, training opportunities & more. Pay range:$58,000 - $82,000, depending on experience.

Primary Responsibilities

• Highest tier of support relating to technical issues involvingMicrosoft\'s core business applications and for cloud-based applications and technologies such as Microsoft 365.
• Highest tier of support for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, as well as virtual environments built on Citrix, Microsoft, and VMware.
• Technical servicesand supportat the network level: WAN, LAN and WLANconnectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN, Remote Desktop, andCitrix
• System documentation and consulting services to include system reviews and recommendations.
• Communication with customers as required:keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Service escalations from Level 1 and Level 2 technicians.

Additional Responsibilities

• Improve customer service, perception, and satisfaction.
• Ability to work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Business awareness: Develop, document, and update specific knowledge about the customer and how IT relates to their business strategy and goals.
• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for documenting time and expenses as they occur.
• Remain up to date with current and future technologies emerging in the industry.

Qualifications

• All team members at this level are expected to achieve a certification from our preferred firewall brand (Watchguard) within the first 6 months of employment.
• Examples of additional certifications that may be required include Microsoft, Citrix, Cisco, VMware, CompTIA
• Ability to pass test demonstrating strong written and verbal communications skills.
• 5 - 10 years IT support experience with proven experience working on networking, servers and applications in an enterprise environment.
• Ability to pass vocabulary and operational proficiency tests on current PC hardware, software, and networking.
• Ability to work as scheduled sitting, standing, stooping, lift and carry 35 lbs., use a keyboard, and speak on the phone.
• Ability to travel to client site using your private vehicle.

Preferred Skills

• Interpersonal skills: Such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Ability to analyze practical business impact of IT and related systems.
• Self-motivated with the ability to work in a fast-moving environment.
• 2 years of coursework in computer related discipline.
• 2 years of experience with a managed services provider or IT consulting company.
• Current/Active certification related to networking or servers.
• Experience with Mac or Linux based systems.
• Experience with network cable installation and termination.