Support Specialist I

ITinspired; Baton Rouge (LA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Mileage reimbursement

Health/Gym Membership reimbursement

Company Paid Time Off

Company Wellness Program

Company paid Health insurance

Company paid dental insurance

Company paid vision insurance

Company paid Employee Assistance Program

Company paid Accidental Death & Dismemberment Insurance

Company paid Short-Term and Long-Term Disability Insurance

Company paid Life Insurance Policy

401k with matching

Technical training and certification support

Quarterly Bonus Structure

Employee of the Quarter program

Casual Friday Dress Code

Pet Friendly Office

Remote work opportunities

Company paid socials and events

Job summary

A regional IT service provider is seeking an IT Support Specialist in Baton Rouge, LA who will be responsible for troubleshooting hardware and software issues, managing documentation, and handling desktop/server administration. This role requires effective communication, self-motivation, and a positive attitude while interacting with clients. A range of employee benefits, including health reimbursement and retirement plans, are provided, making it an excellent opportunity for dedicated professionals.

Qualifications

• Effective communication with clients and co-workers.
• Self-management and motivation.
• Positive mental attitude and problem-solving orientation.
• Friendly interactions with customers and vendors.
• Deadline-oriented work ethic.

Skills

Basic hardware and software troubleshooting

Documentation and Ticket Management

Basic user account management

Desktop and Server Administration (Windows 10, Server 2012-2019)

Low level training and instruction

Tools

Microsoft Windows 10

Microsoft Server 2012-2019

Google Workspace

Office 365

Carbonite

Cloudberry

Veeam

Job description

• Communicate effectively and efficiently to clients and co-workers.
• Be self-managed and self-motivated.
• Maintain a positive mental attitude and be a part of the solution, not the problem.
• Interact with customers, vendors, and co-workers in a kind and friendly manner.
• Meet deadlines under budget and on-time.
• Maintain a neat and tidy working environment.

Required Experience

• Basic hardware and software troubleshooting (In person, Remote, and Phone Support).
• Documentation and Ticket Management for reported support incidents.
• Basic user account management, password resets, add/delete email accounts.
• Desktop and Server Administration (Windows 10 and Server 2012-2019).
• Low level training and instruction when necessary.

Preferred Experience:

• Desktop OS: Microsoft Windows 10 and Mac OS
• Server OS: Microsoft Server 2012-2019
• Email: Google Workspace and Office 365, Microsoft Exchange
• Backup: Carbonite, Cloudberry, and Veeam

Additional Information

• Work Location: Baton Rouge, LA and surrounding areas – either in the ITinspired office or as staff augmentation at client’s place of business.
• Travel: Some travel might be necessary. Travel expenses are reimbursed.
• Hours of Operation: Weekdays from 8am to 5pm, on call support as needed.
• Reporting to Work: Report to our office unless dispatched ahead of time.
• Reimbursements: Mileage traveled for all work related activities is reimbursed along with any client purchases not made on company credit cards.

Company Paid Benefits and Perks

• Mileage reimbursement at the current IRS reimbursement rate
• Health/Gym Membership reimbursement up to $25.00 per month.
• Company Paid Time Off (PTO/UTO).
• Company Wellness Program and Initiatives.
• Company paid Health insurance plan (POS Copay or HSA).
• Company paid Dental insurance plan.
• Company paid Vision insurance plan.
• Company paid Employee Assistance Program.
• Company paid Accidental Death & Dismemberment Insurance.
• Company paid Short-Term and Long Term Disability Insurance.
• Company paid Life Insurance Policy for $100,000.00.
• Company Retirement package is 401k with 6% matching on first $100,000.00 of salary.
• Company paid Technical training when available and approved by management.
• Company paid Technical certification vouchers are provided for Microsoft, VMware, Cisco, and Juniper certification exams approved by management.
• Quarterly Bonus Structure based on job performance.
• Employee of the Quarter program with Bonus.
• Casual Friday Dress Code.
• Pet Friendly Office.
• Remote work from home opportunities.
• Monthly and Quarterly company paid socials and events.