Level 2 IT Support for MSP

Trustitllc; Baton Rouge (LA); Hybrid; USD 58,000 - 68,000; Full time

Benefits offered by this job

Relocation funds

Quarterly Bonus

Mileage reimbursement

QSEHRA Healthcare Program

Cell phone reimbursement

Paid Holidays

Paid Time Off

Simple IRA

Job summary

Trust IT in Baton Rouge is seeking an IT Support Technician for a dual remote and on-site role within our MSP team. You’ll visit client sites to diagnose and fix issues involving computers, networks, servers, and connectivity, while also providing remote support and managing client projects.

Relocation funds may be offered; hybrid schedule after onboarding. You’ll grow through certifications and career advancement under supportive leadership, with a focus on customer service and problem-solving.

Qualifications

• At least 3 years in an IT support role, MSP experience preferred.
• Proficiency configuring firewalls, switches, wireless systems and VLANs.
• Familiarity with Windows Server, AD, Group Policy, and Microsoft 365 administration.
• Hyper-V virtualization understanding.

Responsibilities

• Deliver in-person and project-based IT support at client sites; diagnose and fix issues with computers, networks, servers, and connectivity.
• Provide remote support when not on-site and manage client projects; maintain professional client communications.
• Log all actions in the ticketing system and assist deployment team with servers, networks, and workstation setups.

Skills

Customer service

IT support

Networking

Windows Server

Active Directory

Group Policy

Microsoft 365

Hyper-V

Desktop hardware

Client relations

Job description

• We're looking to add a skilled IT Support Technician to our established MSP team, with responsibilities split between remote support and in-person work
• $57,500 - $67,500
• This position includes on-location duties at our Baton Rouge office
• For applicants living outside the area, relocation assistance may be offered

Passionate about IT and ready for a rewarding challenge? Join Trust IT's team in Baton Rouge, where we solve tech problems through innovation and teamwork.

You'll grow your skills, earn certifications, and advance in a supportive, fast-paced environment focused on learning and development.

We're looking for motivated, customer-focused technicians who perform well under pressure and are eager to grow.

At Trust IT, each day brings new opportunities to learn, collaborate, and make an impact. You'll be supported by teammates and encouraged to help others grow too.

Why Trust IT?

• Competitive pay that values your time and talent
• Hourly compensation with clear paths to raise and promotion
• Support in learning business processes and building client relationships
• Flexible hybrid work after onboarding

A Few Other Things You’ll Like:

• Greatcompensation
• Eight Paid Holidays
• Paid Time Off
• Simple IRA
• Relocation funds available for the right candidate
• Workdirectly with the business owner
• A clear roadmap for your career and the dedicated support to help you achieve it
• Flex scheduling
• Financial support for approved certifications
• QSEHRA Healthcare Program
• Cell phone reimbursement
• Mileage reimbursement
• Quarterly Bonus

Here’s A Few Things You Won’t Miss

• Politics
• Being micro-managed
• Unrealistic expectations
• Feeling overwhelmed, exhausted, and drained

Job Duties:

• This position centers on delivering in-person and project-based IT support to clients in your local area. You'll regularly visit client sites to diagnose and fix issues involving computers, networks, servers, internet connectivity, and related systems.
• When not scheduled for on-site visits, You'll provide remote support services and manage client projects. Strong communication skills and a professional, friendly approach with clients are key to thriving in this role.
• You’ll be expected to log all support actions - both remote and on-site in our ticketing system and ensure client information stays current. You'll also support our deployment team with setting up servers, networks, workstations, and other technical projects that require additional help.

Requirements:

• Outstanding Customer Service Skills - While we are a technology-focused business, building strong client relationships is our top priority
• Experience: At least 3 years in an IT support role, with MSP experience strongly preferred
• Technical Skills: Proficiency in configuring firewalls, switches, wireless systems, and VLANs
• Basic Knowledge: Familiarity with Windows Servers, Active Directory, Group Policy, and Microsoft 365 administration
• Virtualization: A foundational understanding of technologies like Hyper-V.
• Desktop Support Expertise: Skilled in desktop hardware repair, drive replacement, disk imaging, operating system installations, malware removal, and troubleshooting email systems
• Work Ethic: A self-motivated individual who can thrive independently or collaboratively, and maintain confidence when working with clients, even in challenging situations
• Work Location: Baton Rouge, LA and two hours surrounding, and remote from home

Work Remotely:

After you're fully self-sufficient and experienced with our processes, tools sets and clients, you'll have the flexibility to work from home on some days, but there will be scheduled days where you're required to work from our office.