Support Specialist (82324)

TRICOR Insurance; Lancaster (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

HSA/HRA options

401(k) plan with CFP

Career training

Mentorship and development

Advancement opportunities

Family-owned culture

Job summary

TRICOR Insurance is seeking an IT Support Specialist in Lancaster, WI to join our Information Technology team. The role focuses on delivering exceptional end-user support, resolving hardware and software issues, and maintaining documentation and processes.

You will engage with staff across departments, contribute to IT projects, and help maintain an accessible knowledge base while expanding your technical expertise in a friendly, service‑oriented environment.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• 1+ years of technical support or help desk experience preferred.
• Proficiency with Microsoft Office and standard business tools.
• Basic LAN/WAN networking concepts and troubleshooting.

Responsibilities

• Respond to and resolve daily IT support requests for desktops, laptops, VoIP, printers, scanners, and network issues.
• Analyze, troubleshoot, and communicate clearly throughout the support process.

Skills

Technical support

Customer service

Desktops & laptops

VoIP & printers

Networking basics

MS 365

Education

Associate degree in IT

Tools

Ticketing systems

Remote support tools

Applied Systems Epic

Job description

Ready to take your IT support career to the next level? TRICOR is growing and looking for an experienced IT Support Specialist to join our Information Technology team in our Lancaster, WI office. This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you're passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we'd love to hear from you.

Why Join TRICOR?

• Flexible scheduling with a strong work-life balance
• Health, Dental & Vision Insurance
• HSA/HRA options
• 401(k) Retirement Plan with access to a Certified Financial Planner
• Technical training, mentorship, and career development
• Opportunities for advancement
• Family-owned culture focused on employee success

As An IT Support Specialist

• You will respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivity
• You will systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support process
• You have strong communication and customer service skills and can explain technical concepts to non-technical users
• You are organized, self-motivated, and able to manage multiple support requests and priorities effectively
• You are collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processes
• You can make sense of complex technical issues and efficiently problem solve for successful outcomes
• You assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment
• You help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures
• You participate in IT projects and technology initiatives that support TRICOR's continued growth
• You build trusted relationships with employees and provide a best-in-class technology support experience

Our Culture Is Built Upon People Who Are

• Driven by helping employees maximize productivity through technology solutions and support
• Dedicated to delivering exceptional service and creating positive experiences for every employee interaction
• Committed to continuous learning and staying current with evolving technology and industry best practices
• Obsessed with achieving goals while using teamwork, communication, and innovation to drive success
• Accountable, reliable, and willing to take ownership of challenges and solutions
• Passionate about supporting others and contributing to a positive workplace culture

Misc. Requirements

• Associate's Degree in Information Technology, Computer Science, or a related field preferred
• One or more years of experience in a technical support, help desk, or IT support role preferred
• Proficiency with Microsoft Office applications and standard business technology tools
• Basic understanding of LAN and WAN networking concepts
• Familiarity with routers, switches, firewalls, and network troubleshooting
• Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management
• Experience with help desk ticketing systems and remote support tools preferred
• Experience with Applied Systems Epic or similar agency management systems preferred
• Ability to maintain confidentiality and security of company information
• Day travel to and from various TRICOR locations may be required

We value diversity and believe forming teams in which everyone can be their authentic self is the key to our success. We encourage people from underrepresented backgrounds and different industries to apply.