Flexible IT Support Pro | Growth & Training

TRICOR Insurance; Lancaster (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

Dental insurance

Vision insurance

HSA/HRA options

401(k) plan with CFP

Career training

Mentorship and development

Advancement opportunities

Family-owned culture

Job summary

TRICOR Insurance is seeking an IT Support Specialist in Lancaster, WI to join our Information Technology team. The role focuses on delivering exceptional end-user support, resolving hardware and software issues, and maintaining documentation and processes.

You will engage with staff across departments, contribute to IT projects, and help maintain an accessible knowledge base while expanding your technical expertise in a friendly, service‑oriented environment.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• 1+ years of technical support or help desk experience preferred.
• Proficiency with Microsoft Office and standard business tools.
• Basic LAN/WAN networking concepts and troubleshooting.

Responsibilities

• Respond to and resolve daily IT support requests for desktops, laptops, VoIP, printers, scanners, and network issues.
• Analyze, troubleshoot, and communicate clearly throughout the support process.

Skills

Technical support

Customer service

Desktops & laptops

VoIP & printers

Networking basics

MS 365

Education

Associate degree in IT

Tools

Ticketing systems

Remote support tools

Applied Systems Epic

Job description

TRICOR Insurance is seeking an IT Support Specialist in Lancaster, WI to join our Information Technology team. The role focuses on delivering exceptional end-user support, resolving hardware and software issues, and maintaining documentation and processes.

You will engage with staff across departments, contribute to IT projects, and help maintain an accessible knowledge base while expanding your technical expertise in a friendly, service‑oriented environment.